Fleet Operations Support Lead

Build the Future with Us — EquipmentShare is Hiring a Fleet Operations Support Lead At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Fleet Operations Support Lead at our Corporate Headquarters in Columbia MO, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Fleet Operations Support Lead is the team's primary point of contact for questions and its go-to trainer. Working alongside the Fleet Operations Support Specialists (Levels I and II), the Lead supports asset ownership, RSP and MSP updates, and the company's fleet asset needs. This hands-on role also covers OWN lost, stolen and destroyed assets and KPI reporting to management. Primary Responsibilities - Be the team's first point of contact for process, system and policy questions in Slack and shared inboxes. - Design and deliver training for LSD, RPO, Re-Rent, Retail, Buy Backs, RSP and MSP, including onboarding and refreshers. - Turn recurring questions into SOPs and quick-reference guides, and lead regular 1:1s with team members. Asset Programs & OWN Lost, Stolen, Destroyed - Work with the team members who run ownership, RSP and MSP updates to keep records accurate and on time. The Lead supports these programs and is not their sole owner. - Be the company's primary resource for fleet asset needs, and support Used Fleet Sales, retail-to-rental and the OEM Buy-Back program. - Serve as the specialist for OWN lost, stolen and destroyed assets, submitting the AP payment request once the total-loss payment is received. Systems, KPIs & Escalation - Own the team's platforms (Monday.com, Jotform, reporting tools, Google Workspace) and data accuracy; test changes and train the team before launch. - Track KPI performance and report KPIs to management. - Serve as escalation point for asset tracking, AP payment approvals and equipment removal, and as liaison with OEMs, Procurement and branch management. Process Improvement & Team Support (secondary) - Maintain SOPs with program owners, carry out targeted improvements, and give input on workload, performance and staffing as the department requires. Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits - Competitive compensation - Full medical, dental, and vision coverage for full-time employees - Generous PTO + paid holidays - 401(k) + company match - Gym membership stipend + wellness programs (earn PTO and prizes!) - Company events and quarterly team activities - 16 hours of paid volunteer time per year — give back to the community you call home - Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: - See challenges as opportunities - Embrace change and continuous improvement - Bring energy, effort, and optimism every day Skills & Qualifications - Strong skills with Monday.com, Jotform, reporting tools and Google Workspace. - Experience improving processes and maintaining SOPs; able to balance projects with frequent questions and hit KPI targets. - Exceptional written and verbal communication, vendor management and de-escalation skills. High school diploma required; college degree preferred. Education and Experience: - At least 3 years in fleet operations, asset management, logistics or operations support in a process-driven environment. - Experience training, onboarding, mentoring or running 1:1s. No formal trainer or supervisor title required. - Experience of fleet lifecycles, asset ownership, RSP and MSP, and OEM buy-back; construction or equipment rental experience; formal or informal leadership experience, preferred. - High School diploma or equivalent Physical Requirements: - Must be able to sit and stand for long periods of time. - Must be able to use a computer for long periods of time. A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.