Billing & Collections Associate

FSS Technologies is hiring a Billing & Collections Associate to handle billing and collections work. You will manage customer accounts, resolve billing issues, and help the team hit its collection goals. About FSS Technologies FSS Technologies provides industry-leading fire alarm, fire sprinkler, and electronic security solutions, including video surveillance, access control, audio and video, intercom, and intrusion systems. Our mission is to protect lives and property, and we are growing every day. We want every team member to reach their personal, professional, and financial goals through the work we do together. Our core values guide how we work and who we hire: Excellence, Integrity, Accountability, Professionalism, Results Oriented, and Extreme Ownership. Position Overview The Billing and Collections Associate is an entry-level role designed to support the Finance Team in daily billing operations and collections activities. This position focuses on foundational tasks such as maintaining accurate records, assisting with customer outreach, and ensuring timely processing of payments and account updates. This role is ideal for individuals early in their career who are detail-oriented, eager to learn, and motivated to grow within the billing and collections field. You will work closely with senior team members and receive training on FSS Technologies’ processes, systems, and customer service standards. Key Responsibilities - Assist with monitoring accounts to identify outstanding balances. - Make a high volume of outbound and inbound calls each day to follow up on past-due balances, answer customer questions, and send payment reminders by phone and email. - Process routine customer payments, refunds, and account adjustments. - Maintain up-to-date customer records, including contact information and payment status. - Assist in resolving basic billing discrepancies by gathering documentation or escalating to senior associates. - Generate standard reports on account status and collection efforts for management review. - Learn and apply FSS Technologies’ billing policies, procedures, and systems. Qualifications Education & Experience - 0–1 year of experience in billing, collections, customer service, or office administration. - Internship or part-time experience in a financial or administrative environment is a plus. - Basic knowledge of MS Office (Excel, Word, Outlook). - Familiarity with databases or accounting systems is helpful but not required. - Strong attention to detail and organizational skills. - Clear written and verbal communication. - Ability to work in a team environment and follow instructions. - Positive attitude and willingness to learn. - High school diploma or equivalent required; associate degree in Business Administration or related field preferred. - Prior experience in billing, collections, or customer account management preferred. - Experience in a call center or other high-volume phone role is a plus. Physical Demands and Work Environment This position works in a professional office environment. The physical demands below are representative of those needed to perform the essential functions of this job. FSS will provide reasonable accommodations to qualified individuals with disabilities. - Sit at a desk and work on a computer for extended periods. - Communicate by phone, email, video call, and in person. - Occasionally lift and move files and supplies weighing up to 20 pounds. What We Offer - Pay: The pay range for this position in Michigan is $20.00 to $25.00 per hour. Where you start in the range depends on your skills, experience, education, and certifications. Overtime is paid as required by law. - Benefits: Medical (PPO and HSA plans), dental, and vision insurance, 401(k), life insurance, paid time off, and paid holidays, subject to the terms and eligibility rules of each plan. Equal Opportunity Employer FSS Technologies is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other status protected by federal, state, or local law. If you need a reasonable accommodation to apply for or perform this job, contact HR@fsstechnologies.com. Offers are contingent on successful pre-employment screening after a conditional offer, which may include a background check, motor vehicle record review, and drug screen, as permitted by Michigan law and applicable local law. Employment with FSS Technologies is at will, which means either you or FSS may end the employment relationship at any time, with or without cause or notice. Nothing in this job description is a contract of employment. This job description describes the general nature and level of work for this position. It is not a complete list of every duty, and duties may change based on business needs. How to Apply Email your resume to HR@fsstechnologies.com with “Billing & Collections Associate” and where you found this posting in the subject line. Already an FSS Technologies candidate? Please connect directly with your recruiter about this opportunity.