Call Center Representative

Job Summary Porch Light Health is a local leader in outpatient treatment of Opioid Use Disorders and other addictive disorders. We foster a family environment where patients are treated with compassion and honesty. We believe that addiction is a chronic relapsing brain disease. Our staff is passionate about helping other people. We offer Medication Assisted Treatment and behavioral health services. We believe there is life beyond addiction and strive to help our patients discover their purpose and community in a healthy environment. We are looking for people who are willing to work in a fast paced medical environment. The Patient Intake & Call Center Representative serves as the primary, compassionate point of contact for individuals seeking Medication-Assisted Treatment (MAT) for substance use disorders. This role manages high-volume inbound and outbound calls, conducts initial telephonic screenings, schedules appointments, and provides critical resources with a trauma-informed, stigma-free approach. Because a significant portion of our clinic's local patient demographic is monolingual Spanish-speaking, bilingual proficiency in English and Spanish is a mandatory requirement for this role to eliminate language barriers, ensure equitable access to care, and provide immediate safety support during medical crises. *This position is open only to current residents of Colorado. Candidates residing outside of the state will not be considered at this time.* Responsibilities: - Answer phones for clinic system - Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments. - Confirm patient information including demographic and insurance information. - Educate patients on procedure preparations, appropriate dress requirements, special instructions. - Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. Refer self-pay patients to financial counseling. - Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository. Shift: 8 hour shifts 8:00-4:30pm, M-F, Rotational Saturdays Qualifications: - High School diploma or equivalent - One (1) year customer service - Knowledge of medical terminology, insurance and billing - Bilingual in Spanish Benefits: - 401(k) - Dental insurance - Health insurance - Vision insurance - Paid time off - Discretionary bonus Compensation: $19 - $24/hr, based on location, education, skills, and experience. Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.