Fulfillment Operations Specialist, Nigeria

About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You are an empathetic, highly organized, and customer-obsessed healthcare or operations professional who takes pride in absolute precision. As a Fulfillment Operations Specialist at Zipline, you will play a pivotal role in delivering blood, medical products, and animal health supplies safely, reliably, and rapidly from our distribution centers directly to healthcare facilities. In this full-time (FTE) role, you will be on the front lines of our mission to ensure every human on Earth has instant access to vital medical supplies. Working 48 hours per week (including night shifts and weekends), you will combine high-touch customer service, cold-chain medical inventory management, and strict quality control to guarantee that critical packages are prepared flawlessly and delivered via drone when patients need them most. What You'll Do - Customer Service & Order Fulfillment: Act as the primary point of contact for customer orders, managing inbound calls, processing requests with speed and accuracy, and preparing temperature-sensitive medical packages for immediate drone dispatch. - Inventory & Warehouse Management: Oversee the storage, forecasting, requisition, supplier engagement, and documentation of healthcare commodities and operational consumables to ensure uncompromised inventory availability. - Quality Management & Safety: Execute daily quality control checks, complete routine self-audits in alignment with the Quality Management System (QMS), and strictly adhere to all SOPs and safety regulations. - Stakeholder & Project Management: Build strong relationships with operational stakeholders to ensure smooth workflow continuity, gather feedback, and deliver cross-functional projects on time and to high quality standards. - Continuous Improvement: Actively participate in ongoing professional development and actively identify operational efficiencies to help scale daily delivery volume. What You'll Bring Educational Background: Bachelor’s degree in Medical Sciences, Degree in Pharmacy or Veterinary Medicine preferred. Relevant Experience: 1+ years of practical, hands-on experience in a laboratory setting, manufacturing plant, hospital, or clinic. Communication & Technical Skills: Full professional proficiency in written and spoken English, with strong computer literacy to manage inventory software and customer queries seamlessly. Key Mindsets: Extreme attention to detail, proactive problem-solving, and a customer-first mentality to ensure every order is processed flawlessly. Work Conditions & Schedule Flexibility: A positive, collaborative attitude, ready to work a 48-hour weekly schedule including night shifts, weekends, and high-demand operational rotations. What Else You Need to Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! -- Please Note We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf. Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud. If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.