Manager, Privacy Program Governance and Operations (5684)

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Compliance Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Department Overview As part of Global Compliance, Privacy along with other risk and oversight partners provide objective guidance, independent challenge, and risk-based oversight of TD's compliance with applicable privacy laws, rules, and regulations (LRRs). Privacy has a key role supporting TD's Regulatory Compliance Management (RCM) Framework which sets out the structures, processes, and key control elements through which Risk Owners and Oversight Functions globally are expected to manage and mitigate regulatory compliance risk inherent in their business or corporate segment activities. Privacy's mandate is to promote a culture of privacy compliance through global and jurisdictional policies, standards and guidelines that: (i) align to regulatory requirements and TD's Enterprise RCM Framework and related Standard; (ii) reinforce enterprise-wide privacy accountability; and (iii) are adaptable to regulatory change and the evolving needs of our business. The Privacy Program Governance and Operations team has a global mandate, working in partnership with the jurisdictional Privacy Offices. Job Description Reporting to the Senior Manager, Privacy Program Governance and Operations, this role leads and/or supports various activities within Privacy, with an emphasis on Regulatory Compliance Management (RCM), regulatory change, strategic projects and program governance. Key accountabilities include: - Manage and coordinate RCM deliverables in collaboration with the Canadian and Europe and Asia-Pacific (EAP) Privacy teams, including: facilitate recurring meetings; maintain Privacy's RCM Procedure and a central repository of documentation, supporting evidence and deliverable tracking; oversee Privacy's adherence to RCM program requirement; lead the coordination of Privacy's RCM assessments and attestations; drive continuous improvement through annual planning and post-challenge reflection; and act as a primary point of contact with Compliance Program teams. - Support regulatory change governance for Canada and EAP, and oversee updates being made by the jurisdictional Privacy Offices, including the impacts of regulatory change activities on Privacy’s LRR inventory and Risk Owner mapping. - Lead and/or support the development, implementation, and maintenance of Privacy governance documentation (e.g., policies, standards, guidelines, procedures) for alignment to TD’s Enterprise RCM Framework and related standards. - Coordinate, contribute to, and support execution of Privacy’s strategic priorities, programs, and conformance activities. - Maintain strong relationships with key stakeholders across Privacy Compliance, Compliance Programs and Corporate Functions Compliance. - Serve as an ambassador for TD's Privacy program and TD Culture. - Provide objective guidance, support and advice to promote strong privacy controls and processes. - Assess/identify key issues/risks and escalate to appropriate levels, where required. - Participate fully as a member of the Privacy team through collaboration, sharing of privacy knowledge and expertise and identifying ways to innovate our processes. - Co-ordinate and/or contribute to audits, regulatory exams, and inquiries by gathering evidence, drafting responses, supporting remediation planning, and strengthening preventive controls. - Identify and drive automation and process streamlining opportunities, including using AI enabled capabilities, that improve control effectiveness, monitoring and operational efficiency and enhance risk visibility across the program. - Maintain a strong knowledge of relevant privacy LRRs and Privacy's Oversight Function accountabilities under TD's Enterprise RCM Program. - Support special projects and strategic initiatives, as required, including representing Privacy Program Governance and Operations in enterprise working groups and forums. Other Qualifications/Skills/Experience: - Strong knowledge of TD's RCM Framework and program requirements. - Background in Compliance, Risk Management, Legal and/or Privacy. - Ability to understand and interpret complex laws and regulations (knowledge of relevant Canadian and international privacy legislation would be considered an asset). - Exceptional time management and organizational skills with the ability to manage multiple priorities in a fast paced/evolving environment. - Excellent verbal and written communication skills with an ability to interact at all levels of the organization and tailor communications to the intended audience. - Experience developing governance documentation (i.e., policies, frameworks, processes, guidelines), reporting, and presentations. - Experience managing enterprise initiatives/projects. - Proficient in Microsoft Office Applications, Excel, Visio and PowerPoint. Demonstrate Strong: - Ability to work independently, think critically and make decisions; - Collaboration with a variety of stakeholders to influence, build consensus and effect creative and responsive solutions; - Attention to detail; and - Organizational and business awareness. Education and Accreditation - Undergraduate degree (or equivalent) with 7+ years relevant experience. - Previous privacy experience, including a designation with the International Association of Privacy Professionals (IAPP), would be considered an asset. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet