Patient Onboarding Associate- Call Center

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform— removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better. Key Responsibilities - Deliver exceptional customer service in a fast-paced, metrics-driven call center environment. - Manage patient registration, scheduling, rescheduling, and healthcare provider communications. - Accurately collect and document patient demographics, medical history, insurance, and appointment information. - Handle inbound and outbound calls and emails while providing empathetic, solution-focused support. - Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance. - Adapt to changing processes, technology, and business priorities. - Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence. - Maintain a distraction-free home workspace with reliable high-speed internet. - Meet established quality, productivity, and performance expectations. Requirements: - Office Admin experience, 1 year required - Demonstrates a high level of customer service and interpersonal communication skills - Call/Contact center or other high call volume experience, 1 year preferred - Proficient with Google Suite - Highly detail-oriented - Ability to multi-task in a fast-paced work environment - High School Diploma or equivalent - Must be able to work in the US without restriction - Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages. - Please Note: - While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time. - We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process. - To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office. What we can offer you: - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance. - A fun collaborative and supportive work environment with a fast-growing, innovative company. - Realistic growth opportunities - Hybrid/remote work - Employee referral program - Medical, dental and vision benefits on the 1st of the month following start - 401k Available Shift Options Shift Hours Please note your TimeZone. Shift 1 Days: Monday – Friday PST: 9:00 AM – 1:00 PM CST: 11:00 AM – 3:00 PM EST: 12:00 PM – 4:00 PM Shift 2 Days: Monday – Friday PST: 2:00 PM – 6:00 PM CST: 4:00 PM – 8:00 PM EST: 5:00 PM – 9:00 PM Shift 3 Days: Monday – Friday PST: 10:00 AM – 2:00 PM CST: 12:00 PM – 4:00 PM EST: 1:00 PM – 5:00 PM Shift 4 Days: Monday – Friday PST: 6:30 AM – 10:30 AM CST: 8:30 AM – 12:30 PM EST: 9:30 AM – 1:30 PM Shift 5 Days: Tuesday – Saturday PST: 1:00 PM – 5:00 PM CST: 3:00 PM – 7:00 PM EST: 4:00 PM – 8:00 PM Shift 6 Days: Monday – Friday PST: 2:00 PM – 6:00 PM CST: 4:00 PM – 8:00 PM EST: 5:00 PM – 9:00 PM # Schedule PST CST EST 1 Mon – Fri 9:00 AM – 1:00 PM 11:00 AM – 3:00 PM 12:00 PM – 4:00 PM 2 Mon – Fri 2:00 PM – 6:00 PM 4:00 PM – 8:00 PM 5:00 PM – 9:00 PM 3 Mon – Fri 10:00 AM – 2:00 PM 12:00 PM – 4:00 PM 1:00 PM – 5:00 PM 4 Mon – Fri 6:30 AM – 10:30 AM 8:30 AM – 12:30 PM 9:30 AM – 1:30 PM 5 Tue – Sat 1:00 PM – 5:00 PM 3:00 PM – 7:00 PM 4:00 PM – 8:00 PM 6 Mon – Fri 2:00 PM – 6:00 PM 4:00 PM – 8:00 PM 5:00 PM – 9:00 PM ---------------------------------------------------------------------------------------- Luna Values - Care Exceptionally. Patients and therapists first. Safety and trust. Serve the whole journey. - Own the Outcome. Disciplined prioritization. Raise problems early. Details matter. - One Luna. Debate, align, execute. Relentless humility. Communicate intentionally. - Think Beyond. 1% better everyday. Assume we're missing something. Stay curious. #3 Best Employer in Healthcare (Forbes, 2025) #1 Best Company in MSK Care (Forbes, 2025) #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024) Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024) Gold Indigo Design Award for mobile app design excellence 2020