Junior BA/Support

- Should have problem solving, decision making and analytical skills - Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus - Ability to do user training - Ability to conduct quality assurance testing - Basic knowledge in MySQL or basic SQL scripting Requirements - Computer Science or any IT-related course - Minimum of 2-3 year experience - Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc. - Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client - Knowledge on any service or helpdesk management system is a plus - Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently - Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual Benefits - Allowances - Health Insurance, - Hospitalization Insurance - Accident Insurance