North America Jewellery Operations Support

The North America Jewellery Operations Support acts as a key link between the HQ Jewellery team in Bioggio and the North American local teams, ensuring accurate product set-up, order and shipment coordination, retail allocation activities and day-to-day follow-up across full-price stores, outlet stores, and e-commerce. As these activities have been progressively brought in-house, this role will play an important part in consolidating operations across North America. CORE JOB RESPONSIBILITIES - Execute operational activities related to North America jewellery orders, allocations and shipments in line with business calendars and priorities. - Ensure accurate product and style set-up, data maintenance and updates across relevant company systems. - Coordinate with HQ functions, North American teams, and logistics partners to ensure timely execution and resolution of issues. - Monitor shipment status and delivery information, following-up delays, shortages or discrepancies. - Prepare and maintain reports and analysis related to SKUs, orders, shipments, allocations and retail needs. - Identify opportunities to simplify and automate recurring operational activities and improve data quality and process efficiency. ACTIVITIES - Support North America jewellery operations across full-price stores, outlet stores and e-commerce. - For full-price stores, execute allocation activities directly from HQ. - For outlet stores, work in partnership with North America to coordinate allocation activities and ensure accurate product distribution. - For e-commerce, work in partnership with the dedicated e-commerce team to coordinate product availability. - Create and maintain style/SKU information, product descriptions and related master data. - Update relevant systems and databases, ensuring date accuracy and completeness. - Manage assortment updates for newness, carryover and discontinued products. - Use AS400, Stealth, Business Intelligence tools and MS Office to manage and analyze operational information. - Prepare assortment analysis to support business needs and decisions. - Follow up purchase orders, production and shipments in coordination with Purchasing and Logistics. - Monitor quantities, shipment schedules and deliveries, identifying shortages, delays and discrepancies. - Support the verification and collection of shipment documentation to ensure timely delivery and receipt. - Collaborate with Product Development, Purchasing and Logistics, to ensure smooth execution of the Jewellery operations. - Escalate critical issues and coordinate their resolution across functions. - Work with other business units to improve coordination and avoid overlapping activities. Requirements - Experience: 2 - 4 years of experience in a similar operational role. - Education: University Degree or equivalent professional experience. - Excellent knowledge of written and spoken English is mandatory. Any other European language is considered a plus. - PC Skills: strong knowledge of MS Office, especially Excel; experience with AS400, Stealth and Business Intelligence systems is required. - Ability to work with large amounts of data while maintaining a high level of accuracy and attention to detail. - Proactive, organized and solution-oriented, with a strong sense of urgency and ownership. - Ability to manage multiple activities and priorities while meeting deadlines. - Team player, flexible, dynamic and comfortable working in a fast-paced environment. Benefits - An International, fresh and dynamic working environment - Physical & Mental Health programs, sustainable projects and workshop promoted by Guess Community - Arts, sports and social events outside the office, thanks to our Guess Fun activities! - Training & Development platform and paths - Discount on our products both online and in stores Don’t miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market. Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand. Do you think we’re a good match for you? Apply now to be part of our family!