Technical Support Specialist

As the Technical Support Specialist, you will be responsible for providing hands-on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast-paced support environment. This role is part of an internal technical support team and focuses on resolving real user-impacting issues rather than handling scripted or purely administrative requests. The position requires strong troubleshooting skills, clear communication, and the ability to manage issues from initial intake through resolution. Responsibilities - Respond to incoming technical support requests via phone and ticketing systems. - Diagnose and resolve issues related to Windows performance, application crashes, system errors, and connectivity problems. - Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email-related functionality. - Use built-in Windows tools such as Task Manager, Event Viewer, and other diagnostic utilities to investigate issues. - Own support tickets from initial triage through resolution, documenting steps and outcomes clearly. - Escalate issues when appropriate and collaborate with other technical teams as needed. - Contribute to internal documentation and knowledge resources to support consistent issue resolution. - Communicate clearly with English-speaking users and stakeholders across different time zones. Requirements - 2+ years of experience providing application and desktop support in a fast-paced environment - C1 level English or equivalent proficiency - Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams) - Proficiency with Microsoft native tools and utilities for resolving system issues - Experience supporting Windows desktop environments. - Experience working with ticketing systems or structured support queues. - Ability to troubleshoot issues methodically and explain technical concepts clearly. - Professional-level English communication skills. - Availability to work flexible schedules, including occasional evenings or weekends. Preferred Qualifications: - Experience with Office 365 administration or advanced Outlook troubleshooting. - Familiarity with networking fundamentals and basic connectivity troubleshooting. - Exposure to PowerShell for troubleshooting or basic automation tasks. - Experience supporting users in high-volume or fast-changing environments. Career Development: This role provides opportunities for growth into more advanced technical, operational, or service delivery roles based on performance, technical capability, and demonstrated ownership. Benefits - Salary Range: $2200-$2600 USD/month - Employment type: Full-Time Contractor - 3 days in office in Palermo, Buenos Aires - Unlimited PTO - $1500 USD Tech budget - Choice of local or U.S. holiday schedule *Only CV's submitted in English will be accepted