Customer Success Manager (Multiplier experience)

We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service. This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders. Position: Customer Success Manager Salary: PHP 50,000 - PHP 70,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.) Working Hours & Conditions: Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote) Holidays: TBD Responsibilities: - Manage and maintain strong relationships with customers throughout their journey - Lead customer onboarding and ensure a smooth transition from implementation to ongoing support - Act as the main point of contact for assigned customers - Monitor customer engagement, satisfaction, and overall account health - Proactively identify and address customer concerns, risks, and potential churn - Handle customer queries, issues, and escalations in a professional and timely manner - Conduct regular customer check-ins and follow-ups - Support customer retention and renewals - Identify opportunities to improve customer experience and product adoption - Work closely with Sales, Support, Product, and Operations teams to resolve customer issues - Maintain accurate customer records, notes, and activities within CRM systems - Track and report on customer success metrics and account performance - Gather customer feedback and communicate relevant insights to internal teams Requirements Requirements: - 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role - Hands-on experience with Multiplier - Strong experience managing customer relationships and accounts - Proven experience with customer onboarding, retention, and renewals - Excellent written and verbal communication skills - Strong problem-solving and stakeholder management skills - Highly organized with strong attention to detail - Comfortable working with CRM and customer management platforms - Ability to work independently in a remote environment - Willingness to work Australian business hours Nice to have: - Experience with Monday.com CRM and reporting platforms - Experience supporting Australian customers or businesses - Experience managing multiple customer accounts - Experience handling customer escalations and at-risk accounts Benefits Benefits - Competitive salary based on experience and skill set - 100% remote role — work from home anywhere in the Philippines - Paid local holidays aligned with the Australian business calendar - Opportunities for training and professional growth - Work directly with a supportive Australian team — no agency middleman - Long-term engagement with a stable and growing business