Operations Coordinator - AU FMCG E-Commerce

Position: Operations Coordinator Salary: AUD 1,600 to AUD 1,800 per month depending on skills and experience Working Hours & Conditions: Mondays to Fridays; 8:00 AM to 5:00 PM AEST ABOUT THE ROLE We're looking for an Operations Coordinator to join our team, reporting into the Head of Operations and partnering closely with departments across the business — from customer service to commercial teams. This is a hands-on role for someone who thrives on keeping complex, multi-region operations running smoothly. What You'll Do Retail & Wholesale Operations - Check stock availability against incoming B2B and wholesale orders, flagging any gaps to the relevant internal teams - Own the order confirmation workflow end-to-end — from sales order entry through to on-time, in-full delivery - Process and issue invoices against Purchase Orders, staying on top of month-end deadlines - Help set up logistics and systems for new wholesale partners coming on board - Keep the Operations Handbook current as processes evolve - Jump in wherever needed to support Operations and Customer Service with ad hoc tasks and projects Warehouse & Inventory Management - Act as the main point of contact with warehouses for new product setup, launch briefs, promotions, and activations - Track order fulfilment against agreed KPIs for online orders - Oversee stock levels for Bali Body bundles across all markets, proactively topping up to avoid stockouts and building new kitting guides as needed - Coordinate product dispatches for influencers, retail samples, and PR - Manage work orders for both new and existing SKUs - Support the broader product lifecycle process from launch through to discontinuation Requirements - Minimum 3 years of experience in an operations, supply chain, or logistics coordination role — ideally within an FMCG, retail, or eCommerce environment - Proven experience managing B2B or wholesale order workflows end-to-end, including order entry, invoicing, and fulfilment tracking across multiple channels or markets - Demonstrated experience managing inventory across multiple SKUs and markets, with a track record of identifying and resolving stock discrepancy or stockout risks before they escalate - Experience coordinating with third-party warehouse or 3PL partners, including product setup, work orders, and fulfilment KPI tracking - Advanced Microsoft Excel proficiency — must be comfortable building and maintaining spreadsheets for inventory tracking, reporting, and reconciliation (pivot tables, VLOOKUPs/XLOOKUPs, and data validation as a baseline) - Experience with Cin7 is a strong plus - Experience with EDI ordering is a strong plus - Excellent communication skills and a track record of managing relationships across stakeholders - Sharp organisational instincts, with the flexibility to reprioritise when things shift - Self-motivated and disciplined, equally comfortable working solo or as part of a team - A commercial, results-driven mindset - Comfortable operating at pace, without losing attention to detail - A collaborative, can-do attitude