Associate Principal Engineer, ServiceNow(CMDB,ITOM,ITSM)

👋🏼 We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in. REQUIREMENTS: - Experience: 9+years - Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations - Hands-on experience in designing and implementing ServiceNow integrations - Strong understanding of ServiceNow platform architecture and best practices - Experience in implementing and supporting ITSM and ITOM solutions - Experience in CMDB management and Service Mapping implementation - Experience in other ServiceNow modules such as SPM, GRC, or HRSD - ITIL knowledge is preferred - ServiceNow certification in any module is preferred - Ability to understand business requirements and translate them into technical solutions - Experience in developing technical solutions and performing integration testing - Strong problem-solving, communication, and stakeholder management skills - Ability to work effectively in a global delivery environment RESPONSIBILITIES: - Work with the ServiceNow team to implement ServiceNow solutions across global locations - Provide technical expertise in ServiceNow ITSM and ITOM modules - Design, develop, and implement ServiceNow integrations with enterprise applications - Understand business needs and align them with standardized processes and solution design - Prepare technical specifications and implementation documents - Develop and implement technical solutions on the ServiceNow platform - Configure and customize ServiceNow applications based on business requirements - Support CMDB implementation, maintenance, and optimization activities - Implement and support Service Mapping solutions - Perform component integration testing and ensure quality delivery - Collaborate with cross-functional teams to ensure successful project delivery - Troubleshoot and resolve technical issues on the ServiceNow platform - Ensure adherence to ServiceNow best practices and continuous improvement initiatives - Participate in design reviews, code reviews, and provide technical recommendations Bachelor’s or master’s degree in computer science, Information Technology, or a related field