PRN Medical Receptionist / PT Tech

At Grand Oaks Sports Medicine & Rehabilitation, our number one priority is the patient. Our physical therapists provide individualized treatment with hands-on, compassionate care. We do not rush our patients or our clinicians. Rather, we perform comprehensive evaluations and encourage patient input for treatment planning and goal setting. We are seeking a professional, organized, and personable PRN Medical Receptionist to join our team in Spring, Texas. In this flexible, as-needed role, you’ll play an important part in creating a welcoming experience for our patients while ensuring smooth and efficient front office operations. You’ll also have the opportunity to support our clinical team with back-office tasks as needed. We’re looking for someone who values excellent customer service, attention to detail, and teamwork, and who takes pride in maintaining a professional, warm, and inviting environment. - Greet and check in guests or patients in a friendly and professional manner - Answer and direct incoming phone calls, scheduling appointments, and managing inquiries - Maintain accurate and organized patient or guest records and databases - Process administrative documentation and verify insurance information as required - Manage appointment scheduling and coordinate with clinical or operational staff - Perform data entry tasks with attention to detail and accuracy - Handle cash transactions and maintain financial records as needed - Resolve customer concerns and complaints with empathy and professionalism - Maintain a clean, organized, and welcoming front office environment - Support other front office staff and departments as needed to ensure smooth operations - Assist physical therapists with patient care - Administer hot/cold packs - Maintain therapy equipment - Ensure a clean, neat clinic environment - Proven experience in front office operations or customer service roles - Strong phone communication and interpersonal skills - Proficiency with scheduling software and Microsoft Office applications - Ability to manage multiple tasks simultaneously while maintaining accuracy - Excellent organizational and time management skills - Professional demeanor with a customer-focused mindset - Attention to detail and ability to work independently - Ability to remain calm and professional under pressure - Familiarity with healthcare or hospitality front office terminology (preferred) - Experience with electronic health records (EHR) or property management systems (preferred) - Competitive compensation - 401k - Multiple opportunities for professional development, specialization, and leadership - Employee discount plans - Employee Assistance Program (EAP) - Family-friendly work environment - Collaborative and inclusive team culture that encourages idea-sharing and innovation