Key Account Manager - Trade OOS

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. - Develop and execute a strategic sales plan to achieve and exceed monthly, quarterly, and annual sales targets for the defined segments. - Understanding customer requirements, the local market trends and the company offer in order to identify and respond to opportunities within the customer base, delivering solutions to our customer - Must have good market knowledge of customers, competitors and suppliers in order to deal effectively with the competition - Accountable for the portfolio of customers; customer engagement, execution of sales, managing credit, following up on commitments, establishing customer needs, compliant handing and responsible to feedback - Manage team of Order Bookers and develop a relationship with cross functional teams (procurement / operations) to come up with Initiatives and customized solutions. - Preparing a sound business case, using all commercial tools to attract customers according to their needs and expectations. - Identifies opportunities for quality and customer service improvement and work smart to meet customer needs along with recognizing acts on customer dissatisfaction and inadequate quality. - Takes methodical and consistent approach towards customer service and achieving quality results. Build knowledge of customer needs on the bases of customer interaction and behaviors. - Participate in team meetings, sales training sessions and contribute to a positive and high-performance sales culture - Identifying business potential of the prospective customer and developing a professional relationship through personal visits Bachelors or Intermediate