Support Agent (Korean/English) (f/m/x)

Your Mission What You Bring How We Win This is a company built for growth. When you join exmox, you're stepping onto a global, highly competitive playing field, solving real problems in environments that push you beyond your comfort zone. We move fast, cut the noise, and focus on what actually matters, because in our industry, speed wins. With 50M+ platform downloads, we’re rapidly scaling one of the most exciting innovations in mobile gaming: a rewarded user engagement and acquisition platform that helps players discover, and engage with games they enjoy - creating lasting value for both players and gaming studios. As a Support Agent (Korean/English) at exmox, you will manage the daily flow of user inquiries in English and Korean, directly impacting how millions of players interact with our products. You will work at the intersection of technical problem-solving and user retention, providing the timely support that allows our community to enjoy our offers without interruption. You will join a collaborative team of support agents based in the Manila area, working closely with our Germany-based internal customer support team to deliver top-tier support to millions of players worldwide. What You’ll Own Player Assistance: Handle a wide range of inquiries in English and Korean via helpdesk tools, resolving account-related, technical, and app-specific questions. Issue Resolution: Deep-dive into technical issues to find solutions that help players continue enjoying their gaming offers. Workflow Management: Manage complex support workflows, prioritizing tasks effectively to meet response time goals. Global Collaboration: Work alongside our remote team in the Philippines and internal teams to maintain a consistent and high-standard support experience. Proactive Feedback: Identify recurring bugs or user pain points and share insights with the team to help improve the product. About us At exmox, we are building the next European tech challenger in the user acquisition space. We are part of the Aonic Group, named one of the top 10 fastest-growing companies in Europe in 2026. Our ambition is clear: to build a category-leading company through strong execution, continuous improvement, and a relentless focus on performance. This is not a company built for comfort. We are building for growth, impact, and long-term success. Equal opportunity, accessibility and data protection exmox is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, age, disability, ethnic or national origin, religion or belief, sexual orientation, or any other legally protected characteristic.If you require any adjustments or accommodations during the recruitment process, just let us know, we are happy to help.Your personal data will be processed in line with our Data privacy statement, which explains how we collect, use, and protect your information during the hiring process.