Cloud Operations Manager

Your mission Your profile Why us? Our Benefits Your contact person We are looking for a Cloud Operations Manager to lead and grow our Cloud Operations team. In this role, you will be responsible for the operational excellence of our cloud environment — from ensuring system reliability and observability to driving cost efficiency and actively contributing to customer success. You will work cross-functionally with Support, Technical Account Management, and other engineering teams to represent Cloud Operations in customer-facing engagements and strategic initiatives. This is a people-first leadership role for someone who thrives in a dynamic, distributed environment and who is passionate about operational quality, continuous improvement, and team development. Key Responsibilities Team Leadership - Lead, mentor, and develop a distributed Cloud Operations team across multiple locations. - Foster a culture of ownership, accountability, and continuous improvement. - Drive team performance through clear goal-setting, regular feedback, and career development support. - Manage hiring, onboarding, and team structure as the organization scales. Incident Management & Observability - Own the end-to-end incident management lifecycle — from detection and response to post-mortem analysis and preventive action. - Define and enforce SLAs, SLOs, and escalation procedures. - Lead the implementation and continuous improvement of observability and monitoring strategies (metrics, logs, traces) to ensure proactive issue detection and resolution. - Drive a culture of blameless retrospectives and lessons learned. Cloud Cost Optimization - Take ownership of cloud spend visibility, forecasting, and governance. - Identify and drive cost optimization initiatives across cloud infrastructure (rightsizing, reserved capacity, resource lifecycle management, etc.). - Collaborate with engineering and product teams to embed cost-awareness into architectural decisions. - Report on cloud financial KPIs to leadership and stakeholders. Cross-functional Collaboration & Customer Engagement - Partner with the Support and Technical Account Management teams to represent Cloud Operations in customer escalations, RFP responses, and pre/post-sales engagements. - Provide technical input and operational insights for customer cases requiring cloud expertise. - Act as a trusted point of contact for cloud operational matters in cross-departmental initiatives. About us We are the European choice in intelligent service management – built on trust, powered by people! At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly—driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service. Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day. Our culture is built on a strong, value-based performance mindset—because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day: - We love customers – we put customer success at the heart of everything we do - Make it happen – we take ownership, act with speed, and turn ideas into impact - Better every day – we continuously learn, improve, and push boundaries - With respect – we collaborate with trust, openness, and appreciation for each other Together, these values define our high-performance culture—one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential. We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.