Medical Clinic Receptionist - Burlington

Job Description: Medical Receptionist Foundation Health – Burlington, Ontario About Foundation Health Foundation Health is a multidisciplinary healthcare clinic committed to providing accessible, high-quality, patient-centred care. Our team brings together family physicians, specialists, and allied healthcare professionals to deliver comprehensive services to our community. As we expand into Burlington, we are looking for a friendly, organized, and professional Medical Receptionist to join our team. The successful candidate will play an important role in creating a welcoming environment for patients while supporting the day-to-day operations of the clinic. Position Overview The Medical Receptionist is responsible for managing front-desk operations, greeting patients, scheduling appointments, handling incoming calls, and supporting physicians and clinical staff. The ideal candidate is compassionate, detail-oriented, and comfortable working in a fast-paced medical environment. Key Responsibilities Patient Reception and Customer Service - Greet patients and visitors in a professional, friendly, and welcoming manner. - Check patients in for appointments and verify their health card information. - Register new patients and update existing patient records. - Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately. - Maintain patient confidentiality and adhere to privacy policies and procedures. - Assist patients with questions regarding appointments, clinic services, and administrative processes. Appointment and Clinic Management - Schedule, confirm, reschedule, and cancel patient appointments. - Coordinate physician schedules and manage appointment bookings efficiently. - Monitor appointment flow and communicate delays to patients when necessary. - Support referral coordination and follow up on outstanding appointments or administrative requests. - Ensure the reception area and waiting room remain clean, organized, and professional. Administrative Support - Maintain accurate patient information within the clinic's electronic medical records (EMR) system. - Scan, upload, and organize patient documents, referrals, and medical records. - Process incoming and outgoing correspondence, including fax and email communications. - Assist with billing-related administrative tasks, including verifying OHIP eligibility and processing payments for uninsured services. - Support physicians and clinical staff with administrative duties as required. - Follow established clinic policies, procedures, and workflows. Teamwork and Clinic Operations - Work collaboratively with physicians, nurses, clinical assistants, and other administrative staff. - Communicate effectively with team members to ensure smooth daily operations. - Identify and report operational issues to the appropriate manager. - Contribute to a positive, respectful, and patient-focused workplace. - Assist with other administrative responsibilities as needed. Qualifications and Requirements - Previous experience in a medical office, healthcare setting, or customer service role is preferred. - Medical Office Administration (MOA) certificate or equivalent training is an asset. - Familiarity with electronic medical records (EMR) systems is an asset. - Strong verbal and written communication skills. - Excellent organizational skills and attention to detail. - Ability to multitask and prioritize responsibilities in a busy environment. - Proficiency with computers, email, and general office software. - Strong interpersonal skills and a professional, compassionate approach to patient care. - Ability to handle confidential information with discretion. - Ability to work independently while contributing effectively to a team. Key Competencies The successful candidate will demonstrate: - Patient-focused service: Creates a positive experience for every patient. - Organization: Manages appointments, documentation, and competing priorities effectively. - Communication: Communicates clearly and professionally with patients and healthcare professionals. - Attention to detail: Ensures patient information and administrative records are accurate. - Adaptability: Responds positively to changing priorities in a busy clinic. - Teamwork: Supports colleagues and contributes to an efficient, collaborative environment. - Problem-solving: Takes initiative to resolve routine administrative issues. What We Offer - The opportunity to join a growing, multidisciplinary healthcare organization. - A collaborative and supportive team environment. - The opportunity to contribute to the development of our Burlington clinic. - Opportunities for professional growth as Foundation Health continues to expand. - The opportunity to make a meaningful difference in the patient experience and delivery of community healthcare. Position Details - Job Title: Medical Receptionist - Location: Burlington, Ontario - Employment Type: Part-time - Compensation: $18.50 CAD per hour - Reports To: Clinic Manager or designated Operations Manager - Start Date: November