Senior Operations Manager

Our client, a fast-growing eCommerce company in the Patient Care space, with a strong presence in the Home Medical Equipment (HME) and Durable Medical Equipment (DME) niche, is seeking a highly driven, execution-focused professional to fill an immediate full-time remote Senior Operations Manager opening. As the Senior Operations Manager, you are the company's logistics engine — owning and driving end-to-end execution across suppliers, freight, inventory, and fulfillment. You don't just manage operations — you obsess over them. Every shipment is tracked, every forwarder is held accountable, and every purchase order is placed with full awareness of its financial impact. You lead by doing — raising the execution bar of the team through hands-on involvement, system building, and continuous improvement. You actively leverage AI, not as a tool, but as a core operational layer — building systems, automations, and workflows that improve visibility, accuracy, and decision-making. This is not a role for someone who wants to maintain what exists. It is for someone hungry to improve, optimize, and prove they can operate at a high-performance level. About the company: The company is a purpose-driven provider of Patient Care products dedicated to improving the lives of patients and caregivers. With thousands of positive reviews and a globally distributed team, the company focuses on creating practical, well-designed solutions that address real-world caregiving needs. Customer obsession is at the core of the company's culture, guiding decision-making and product development. The mission is to enhance well-being through thoughtful design and continuous feedback loops, while the vision is to empower patients and caregivers through innovative and accessible products. The company fosters a supportive, high-performance environment that values ownership, growth, and meaningful contribution. Key Responsibilities: Own Supply Chain Execution & Pipeline Visibility - Maintain live pipeline visibility at all times — including China warehouse status, vessels in transit (ETD/ETA), and inventory received stateside. The pipeline never surprises the business. - Deliver month-end inventory snapshots and quarter-end reconciliations to finance without being asked. - Ensure AI systems automatically flag anomalies across the pipeline (delays, mismatches, risks). - Ensure 100% on-time product launches, QC pass rate >98% on first inspection, and On Time In Full (OTIF) >95% by Month 6. - Maintain >98% in-stock rate on top revenue SKUs, aged inventory <8% of total units, and drive inventory turns toward 5–8x annually. - Secure a minimum of 3 freight quotes per booking and ensure no forwarder is retained without performance data (ETD accuracy, delays, cost benchmarks). - Maintain and update a rolling 12-week supply plan, with AI-driven risk detection and reorder triggers before stockouts occur. Drive Financial Discipline in Operations - Maintain a standing financial analysis for every active supplier — including cash flow impact, landed cost, and MOQ trade-offs — continuously updated via AI-powered tools. - Ensure no purchase order is committed to excess inventory without documented financial justification. - Track landed cost against target COGS on every order. - Deliver a monthly operations cost summary (freight, duty, storage, COGS trends) — compiled and formatted automatically via AI tools. - Ensure 100% application of Nairobi Protocol and all applicable duty exemptions. - Build and maintain an AI system that verifies HS codes and eligibility before every freight booking — zero exceptions. Build SOPs & Scalable Systems - Conduct a full operational audit within the first 60 days, clearly identifying what is working, broken, missing, and where AI can enhance execution. - First 30 days are dedicated to learning, not restructuring, followed by a prioritized improvement roadmap presented to the Head of Operations. - Ensure all SOPs are documented, tested, live in Asana, and followed without supervision. - Audit every SOP for AI acceleration opportunities. - Build and implement at least 2 AI-powered tools within the first 6 months, and document and hand them off as repeatable team processes. - Ensure SOPs are reviewed quarterly and continuously optimized. Own DTC Fulfillment & Inventory Strategy - Ensure all supply planning accounts for total demand across all channels (Amazon, DTC, wholesale, and emerging channels) — no decision is made without a full demand picture. - Maintain an AI-powered demand model that continuously updates forecasts and surfaces risks. - Ensure DTC and Amazon inventory pools never compete for the same units, with AI monitoring stock levels and reorder thresholds. - Own DTC fulfillment performance end-to-end — cost, lead time, and service level — escalating issues with proposed solutions before customer impact. Lead and Develop the Operations Team - Assess all team members within the first 30 days, identifying strengths, gaps, and development needs. - Define clear ownership and weekly KPIs for each team member, ensuring accountability and independent execution. - Address performance gaps within 7 days — no prolonged underperformance. - Ensure no team member requires daily oversight on core responsibilities. - Coach the team on financial awareness and AI adoption, ensuring each team member delivers at least one AI-driven workflow improvement within the first 6 months. Qualifications: - 3+ years of hands-on experience managing Amazon FBA operations, including shipment creation, AWD, inventory management, and compliance. - Proven experience managing overseas suppliers (preferably China), booking freight with multiple forwarders, and handling customs and duty optimization. - Strong experience managing inventory across multiple fulfillment channels, with a track record of maintaining high in-stock rates and controlling aged inventory. - Experience leading and managing a team (minimum 2 direct reports), with clear evidence of accountability and performance management. - Proven experience building, following, and improving SOPs and operational processes. - Hands-on experience building AI tools, automations, or workflows is strongly preferred. Core Competencies & Values: - Attention to detail: does not let important details slip through the cracks or derail a project. - Commitment (Work ethic): possesses a strong willingness to work hard and sometimes long hours to get the job done. - Consistency (Persistency): demonstrates tenacity and willingness to go the distance to get something done. - Growth (Growth mindset): continuously seeks to learn, improve, and grow. - Problem solver (Proactivity): acts without being told what to do and brings new ideas. - Trust (Honesty/integrity): operates with transparency and high ethical standards. Leadership Competencies: - Efficiency: builds systems that maximize output and eliminate wasted effort. - Analytical skills: applies financial thinking to every operational decision. - Organization & Planning: manages multiple complex workflows without failure. - Calm under pressure: maintains performance and clarity in high-stress situations. - High standards: operates with a zero-error mindset on execution and reporting. - Enthusiasm: brings energy and passion for logistics, AI, and operational excellence. What We Offer: - Full-time remote position in a rapidly growing international company. - Direct ownership of critical operations and supply chain performance. - High impact role with significant autonomy and decision-making power. - A performance-driven and feedback-oriented culture. - Competitive compensation based on experience. - Annual fully sponsored company trips. - Quarterly performance-based bonuses. - Paid Time Off: Local public holidays plus two weeks of paid vacation annually. - Long-term growth opportunities aligned with company expansion. This is an excellent opportunity for an operations leader who thrives in high-performance environments, combines analytical thinking with execution excellence, and is driven by ownership, accountability, and continuous optimization. Originally posted on Himalayas