Founding Enterprise Account Manager

ABOUT THE ROLE As the first Enterprise Account Manager, you will own post-launch relationships and renewals across a portfolio of large enterprise customers at an AI software company. Reporting to the COO, you will help establish the account management function and drive retention and expansion. WHAT YOU'LL DO - Manage enterprise customer relationships from production launch through renewal across a double-digit portfolio. - Forecast, negotiate, and close renewals while identifying opportunities to expand existing accounts. - Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to manage customer relationships and renewals. - Use adoption and usage data to build customer business cases for moving pilots into production and expanding use cases across departments. - Lead executive business reviews and surface customer blockers to Product and Engineering, connecting issues to retention and revenue impact. WHAT WE'RE LOOKING FOR - Two to seven years of experience in enterprise account management or customer success at a B2B software company. - Experience personally owning renewal and expansion targets for multi-stakeholder enterprise accounts, including a double-digit account portfolio or a $3 million to $4 million ARR portfolio. - A track record of growing accounts and closing renewals, with revenue outcomes you can clearly explain. - Experience working with senior stakeholders and navigating commercial negotiations; customer success experience should extend beyond support, onboarding, or project management. - Familiarity with CRM systems, usage analytics dashboards, APIs, or usage-based pricing is useful. Experience with AI, LLMs, voice AI, or call center-heavy industries is a plus. - Comfort working in a fast-paced, in-person startup environment and with an intensive work schedule. COMPENSATION & BENEFITS Base salary of $180,000 to $220,000 annually, plus equity. Equity vests over four years with a one-year cliff. Visa sponsorship is available. A commission structure is being finalized. LOCATION On-site in Redwood City, California.