Senior Customer Service Executive

Job Responsibilities - Support Sales team to maintain Customer Master Data and Specific Information in ERP if required. - Support Sales team to track and update item life cycle from NPI to business awarded if required. - Responsible for full range of order management operations and activities, incl. handle all necessary documents andmaintainall relevant data in ERP inan accurateandtimelymanner. - Responsible and follow-up all demand signals orders & agreement (Consignment, Delivery Schedule, KANBAN, Outline Frame Contract). - Take physical inventory of consignment stock if required. - Initiate special transport and follow-up packing list handling in cooperation with logistics. - Ensure customer requirements are answered and delivered on-time through internal coordination with global offices and back up by intercompany tools. - Support all activities related to claim handling relevant for order management. - Manage own factory issues proactively with related teams. For partner supplier cooperate together with Supply Chain Management to push for solution and improvement. - Support Engineering Questions (EQ) handling in-time. - Cooperate pro-actively with related departments and launch early warning to customers and escalation messages to related parties. - Monitoring order booking performance for assigned customers and closely work with customer to get an update forecast & share to suppliers if required. - Analyse and compare the forecast & actual order booking of assigned customers to identify large deviation from the agreement and share to Sales Team for follow up action. - Support and participate sales activities such as meetings, conduct customer visits if required. - Track order management related KPIs and report to supervisor to drive continuous improvement. - Monitor supplier performances in terms of order processing and highlight deviations to related department. - Analyse stock value in ERP, identify critical items such as slow movers and expiring shelf life . - Monitor and follow-up on order status to ensure on-time, correct and in-full shipment. - Monitor factory fill-rates and manage agreed capacities pro-actively according to set strategy. - Follow up payment status with customer on regular base,work with customer/Sales to settle overdue payment (if any). Job Requirements Competencies & Skills: - Able to work effectively under time pressure and deadline driven within a fast-paced, dynamic and customer-oriented environment. - Superior in organization and priority setting, accurate with attention to detail and the ability to multi-task. - Superior analytical and problem-solving skills to assess and manage complex situations. - Ability to work independently and in a team. - Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus. - Superior communication and interpersonal skills. - Able to work independently with a pro-active, self-motivated,diligentand responsible manner. - Ability to effectively work with people at all levels in a multi-disciplinary and multicultural environment. - Excellent command in spoken and written English and local language. - Proficiency in all MS Office applications, ERP system experience. Education & Work Experience: - Professional education in business management or related field. - Minimum 3 years of work experience in PCB related business environment.