Customer Success Specialist (B2B SaaS)

Help coworking operators around the world launch on Spacebring and keep getting value from it. Spacebring is a Ukrainian product company backed by Google. We build software that coworking operators use to automate bookings, billing, and daily operations, so administrators save more than 15 hours a week. Hundreds of spaces in 55+ countries run on Spacebring, including Kooperativ, Creative States, Diia Business, Google for Startups, and Impact Hub. You'll join our Go-to-market team and own a portfolio of international B2B customers, from the first onboarding call to long-term retention. You'll work directly with operators, spot risks early, and bring what you learn back to Product. What you'll do - Run onboarding for new customers over video calls and email, from setup to a confident launch. - Learn each operator's goals and workflows, and recommend practical ways to get more out of Spacebring. - Drive adoption with proactive check-ins, training, and clear next steps. - Track customer health, act early on risks, and keep retention at 98%+ across your accounts. - Turn happy customers into advocates who share reviews and case studies. - Bring structured feedback to the Product and Go-to-market teams. In your first 3 months - You know the product well enough to run onboardings and demos on your own. - You own a set of accounts and have a clear plan for each one. - You have launched your first customers and turned at least one risky account around. What you bring - 1–3 years in customer success, support, account management, or sales at a product company. - Fluent English and Ukrainian, both written and spoken. - Clear, confident communication on calls and in writing. - Ownership: you follow up without reminders and finish what you start. - A structured way of working with priorities, notes, and deadlines. - Curiosity and the speed to learn new products and industries. Nice to have - Experience with coworking or flexible workspace operations. - Experience with a CRM and SaaS onboarding. - Readiness to travel occasionally in Ukraine and abroad to meet customers. What we offer - A base salary plus monthly bonuses tied to customer launches, retention, and expansion. - Regular salary reviews and stock options. - Visible impact on customer results, retention, and product decisions. - Experienced teammates who are happy to share what they know. - A comfortable office in a central Lviv coworking space, with occasional hybrid days and a flexible schedule. - Paid vacation and sick leave. - Company support for language learning, professional development, and the gym. - Team retreats, offsites, and social events. Hiring process Application form, a short intro call, an interview with a practical case, and an offer.