Senior Customer Engagement Manager, JR856

Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements. ABOUT PROJECT The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions. REQUIREMENTS - 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry - Practical experience managing complex RFPs, RFIs, or formal tender submissions - Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities - Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models - Experience working with technical and commercial proposal documentation - Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements - Excellent written and verbal English communication skills (Advanced) - Ability to work independently, manage competing priorities, and deliver under strict deadlines - Strong stakeholder management, problem-solving, and decision-making skills - Experience managing government or public sector tenders (USA/UA) WOULD BE A PLUS - Understanding of public procurement procedures, compliance requirements, and government contracting practices - Experience with structured bid management methodologies and APMP best practices - APMP/PMP certification or relevant - Experience developing proposal win strategies, executive summaries, and value propositions - Experience using AI tools to support bid development, document analysis, and proposal quality assurance - Experience managing several complex bids simultaneously KEY COMPETENCIES - Strong ownership and accountability for bid outcomes - Excellent planning, prioritization, and time management - Attention to detail and commitment to quality - Proactive and assertive stakeholder communication - Ability to coordinate cross-functional teams without direct reporting authority - Resilience and adaptability in deadline-driven environments - Continuous improvement mindset WHAT YOU WILL GET WITH ELEKS - Close cooperation with a customer - Challenging tasks - Competence development - Team of professionals - Dynamic environment with a low level of bureaucracy