IT Helpdesk Engineer

ABOUT THE ROLE We’re looking for a hands-on IT Helpdesk engineer to be our go-to person in the Kyiv office. You’ll handle day-to-day hardware and software support for colleagues, manage equipment, and work closely with the Corp-IT team spread across Warsaw, Tel Aviv, and Limassol. This is a great opportunity to grow into a full sysadmin role - you’ll get exposure to modern cloud-based infrastructure and enterprise tooling from day one. WHAT YOU'LL DO - Be the first point of contact for IT issues in the Kyiv office (hardware, software, connectivity, accounts) - Set up and configure laptops (macOS and Windows) for new hires, including enrollment in MDM - Handle onboarding and offboarding tasks: account provisioning, equipment hand-off, asset tracking - Troubleshoot network and Wi-Fi issues in the office; escalate to senior engineers when needed - Manage and track IT inventory (laptops, peripherals, accessories) - Process IT requests via our helpdesk system (Jira Service Management) - Purchase the IT equipment - Follow and improve documentation for common support procedures in Confluence WHAT WE'RE LOOKING FOR - Basic understanding of networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting - Comfortable working with both macOS and Windows in a corporate environment - Familiarity with Google Workspace (Gmail, Drive, Meet, Admin basics) - Understanding of user account lifecycle: creation, access management, password resets - Ability to follow runbooks and document your own steps clearly - Good communication skills - able to explain technical issues to non-technical colleagues - Responsible and reliable: office presence is critical, this role cannot be done remotely - Intermediate English: enough to read technical documentation and communicate in writing with the global team NICE TO HAVE Any of the following is a bonus, not a dealbreaker: Okta / SSO basics Jamf or Intune experience CLI / basic scripting FortiNet / VPN awareness Previous helpdesk role IT course or certification WHAT WE OFFER - A real learning environment with hands-on mentorship from experienced engineers - Gradual exposure to modern enterprise tools: Okta, Jamf, Intune, GCP, CrowdStrike, Cloudflare - A collaborative, distributed Corp-IT team across four countries - A clear path to grow into a full sysadmin role over time