Specialist Automation Test Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? In NiCE, as a Specialist Automation Engineer, you will be responsible for designing, developing, and maintaining scalable test automation frameworks and automated test suites across UI, API, integration, and end-to-end testing layers. You will partner closely with engineering, product, and DevOps teams to ensure high-quality software delivery through automation-first quality engineering practices. This role focuses on building enterprise-grade automation solutions, integrating automation into CI/CD pipelines, and leveraging AI-assisted engineering tools to accelerate test design, automation development, and failure analysis. You will take end-to-end ownership of automation quality, framework reliability, and release confidence for cloud-based products. This is a 100% automation-focused position, with manual testing not being a primary responsibility. How will you make an impact? - Design, develop, and maintain scalable, reusable, and maintainable automation frameworks using industry-standard design patterns. - Build automated UI, API, integration, regression, and end-to-end test suites for web applications, microservices, and cloud-based platforms. - Integrate automation suites into CI/CD pipelines with automated quality gates, parallel execution, and actionable reporting. - Debug test failures and product defects, perform root-cause analysis, and continuously improve automation stability and execution efficiency. - Manage test environments and test data to support reliable and repeatable automated test execution. - Utilize AI-powered engineering tools and LLM-based assistants to accelerate automation development, maintenance, test generation, and failure triage. - Review and validate AI-generated code, ensuring correctness, security, maintainability, and engineering quality. - Identify opportunities to improve quality engineering processes through AI-assisted workflows and automation innovation. - Partner with developers, product owners, and DevOps teams to promote shift-left testing practices and early quality ownership. - Participate in code reviews, drive automation standards, and mentor peers on automation framework best practices. - Communicate automation results, quality risks, and release readiness clearly to stakeholders. - Own automation framework health, coverage, stability, maintainability, and continuous improvement initiatives. - Drive quality issues to closure and proactively raise risks with evidence-based recommendations. Have you got what it takes? - Degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience. - Strong programming experience in at least one of the following languages: - Java - Python - JavaScript / TypeScript - Strong understanding of Object-Oriented Programming, clean coding principles, and software design patterns. - Hands-on experience with Playwright and test frameworks such as Playwright Test, TestNG, JUnit, Pytest, or Jest. - Experience building UI, API, integration, and end-to-end automation solutions. - Strong expertise in API automation for REST services using tools such as REST Assured, Playwright API, Postman/Newman, Requests/Pytest, or equivalent. - Experience with SQL and database validation techniques. - Proven experience designing, building, and maintaining automation frameworks from the ground up. - Strong knowledge of Git workflows and CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or Azure DevOps. - Working knowledge of microservices architectures and cloud-based applications. - Demonstrated experience using AI coding assistants and LLM-based tools to improve engineering productivity. - Understanding of prompt engineering concepts and AI-assisted automation workflows. - Strong ability to validate AI-generated outputs and identify risks such as hallucinations, outdated implementations, privacy concerns, and maintainability issues. - Excellent analytical, troubleshooting, and problem-solving skills. - Strong verbal and written communication skills. - Self-driven with a strong sense of ownership and accountability. - Experience working in Agile software development environments. - Ability to work effectively in distributed global teams. Bonus Experience - Experience with agent-based or agentic engineering workflows. - Experience with AI-assisted test generation and self-healing automation solutions. - Hands-on experience with AWS or other major cloud platforms. - Experience with Docker and Kubernetes for containerized test execution. - Experience with performance and load testing tools such as JMeter, Gatling, or k6. - Knowledge of observability platforms including Grafana, Kibana, and Datadog. - Experience testing messaging and streaming platforms such as Kafka. - Exposure to contract testing, chaos engineering, or resilience testing practices. - Experience testing AI/LLM-powered applications and product features. - Experience in Customer Experience (CCaaS) or Financial Crime / Compliance domains. - ISTQB Advanced Test Automation Engineering certification or ISTQB CT-GenAI certification. - Experience mentoring engineers and driving automation best practices across teams. What's in it for you? Join an ever-growing, market-disrupting, global company where innovation, technology, and customer success come together. At NiCE, you will work alongside talented engineering teams building world-class AI-powered cloud products used by organizations worldwide. You will have the opportunity to shape modern quality engineering practices, leverage cutting-edge AI technologies, contribute to large-scale cloud platforms, and grow your career through global exposure, continuous learning, and internal development opportunities. If you are passionate about quality engineering, automation, and AI-driven innovation, you may be our next NICEr! Enjoy NICE-FLEX! At NiCE, we work according to the NICE-FLEX hybrid model, enabling maximum flexibility with 2 days in the office and 3 days working remotely each week. Office days are designed to encourage collaboration, innovation, learning, and face-to-face teamwork while maintaining flexibility and work-life balance. Requisition ID: 11982 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.