Senior Program Delivery Professional, Benefit Enablement & Execution

Become a part of our caring community Humana’s Consumer Product Management team is looking for an experienced Senior Program Delivery Professional, Benefit Enablement & Execution, to join working remote anywhere in the US. In this role, you'll work closely with Product Managers and cross-functional partners to move bid initiatives, research and process work from idea through delivery. You'll coordinate the analysis behind benefit and portfolio decisions, maintain accurate documentation and milestone plans, and support teams as they adopt new processes and tools. If you enjoy connecting strategy to execution and making sure deliverables stay on track, this role is for you. As Senior Program Delivery Professional, Benefit Enablement & Execution, you'll help translate Medicare Advantage portfolio priorities into accurate analysis, well-defined deliverables and coordinated execution. Working closely with Lead Product Managers and cross-functional partners, you'll move bid initiatives, research and process improvements from concept through implementation while keeping decisions, documentation and milestones aligned. You'll perform the detailed product, benefit, market, operational and regulatory analysis that informs portfolio direction. You'll coordinate feasibility reviews, research enterprise priorities and represent Product Management on assigned cross-functional workgroups. Your work will help leaders understand options, evaluate implications and make informed decisions. You'll also strengthen the way Product Management operates by maintaining portfolio-governance records, supporting the Process Activation Calendar, improving process documentation, developing training materials and helping implement technology-enabled solutions. You'll take ownership of defined workstreams, identify risks early and build the capability to lead increasingly complex initiatives. This is a highly collaborative individual-contributor role for someone who combines analytical rigor, attention to detail and reliable follow-through with the curiosity and judgment needed to operate effectively in a fast-moving Medicare Advantage environment. Key Role Functions Support Medicare Advantage Bid Initiatives - Partner with Lead Product Managers, Growth and Strategy, and functional teams to support bid initiatives involving benefit standardization, portfolio segmentation, product guiding principles and other portfolio priorities - Translate initiative objectives into defined analyses, deliverables, milestones and follow-up actions for assigned workstreams - Gather, validate and compare benefit, market, portfolio and operational information to inform recommendations and decisions - Prepare analyses that identify patterns, differences, risks, assumptions and potential member or portfolio impacts - Coordinate inputs from subject-matter experts and ensure required information is complete, accurate and delivered on time - Maintain initiative documentation and provide clear progress updates, open questions and recommended next steps - Apply lessons learned from each cycle to improve future analyses, templates and delivery practices Coordinate Feasibility Reviews and Decision Support - Coordinate structured reviews of proposed benefits and product opportunities across product, operations, compliance, clinical, technology, systems and other relevant functions - Define and communicate the information, questions, owners and timelines needed to complete assigned feasibility assessments - Collect and organize partner input, identify conflicting information and follow up on unresolved questions - Distinguish confirmed requirements from assumptions and areas requiring further validation - Summarize feasibility findings, dependencies, constraints and execution considerations in clear decision-support materials - Escalate material gaps, risks or timing concerns to Lead Product Managers or the Program Delivery team early enough to support resolution - Document recommendations, decisions, rationale, owners and follow-up actions Conduct Enterprise Research and Product Impact Analysis - Research Stars, Clinical, Regulatory Compliance, the Complaints Tracking Module and other enterprise initiatives affecting Medicare Advantage products - Gather information from relevant business, regulatory and functional sources and assess its reliability and applicability - Identify potential impacts to benefit design, product processes, portfolio priorities, systems, operations and the member experience - Synthesize complex findings into concise briefs, presentations, recommendations and decision points for Product Management and partner leaders - Represent Product Management on assigned cross-functional workgroups and accurately communicate Product requirements and considerations - Track commitments, decisions and follow-up actions and ensure the appropriate Product Management partners remain informed - Escalate issues requiring broader product direction, functional expertise or leadership decisions Support the Process Activation Calendar - Work with functional partners to confirm milestone dates, dependencies, accountable owners and completion requirements for assigned bid and product activities - Add approved milestones and updates to the Process Activation Calendar accurately and within established timelines - Communicate calendar changes to affected teams and clarify required actions or handoffs - Monitor milestone progress, follow up with owners and maintain current completion status and supporting information - Identify missed, conflicting or at-risk milestones and assess potential downstream impacts - Escalate material risks to Lead Product Managers or the Program Delivery team with clear facts, impacts and recommended next steps - Use milestone results and lessons learned to improve future calendar planning and follow-up practices Improve Processes, Tools and Ways of Working - Partner with Process Improvement and Program Delivery, Product Management and functional teams to draft, maintain and improve process documentation, templates and workflows - Document processes in a clear, practical format that defines activities, ownership, handoffs, controls and expected outcomes - Identify manual, repetitive or error-prone work that could be simplified, standardized or automated - Help evaluate, test and implement approved technology solutions using tools such as Power Automate, Power BI, Copilot, SharePoint and related platforms - Complete user-acceptance testing, document issues and confirm that solutions meet defined business needs before broader rollout - Monitor adoption and gather feedback to identify needed refinements - Maintain appropriate documentation and controls so process and technology improvements are sustainable Develop Training and Product Management Capability - Develop job aids, quick-reference guides, process walkthroughs, presentations and other training materials as tools, processes and requirements change - Translate complex requirements into clear instructions, examples and practical guidance for Product Managers and partner teams - Help deliver live training, working sessions and office hours and respond to process questions within the role’s area of expertise - Validate training content with process owners and subject-matter experts before distribution - Gather participant feedback and update materials when additional clarity or reinforcement is needed - Share knowledge, effective practices and lessons learned across the Product Management team - Build expertise and judgment by progressing from supporting initiatives to independently leading defined workstreams Use your skills to make an impact Required Qualifications - 4+ years of relevant health plan, product management, or program delivery experience - Experience conducting research and analysis and translating findings into clear recommendations or decision-support materials - Experience coordinating deliverables, milestones or workstreams across multiple partners - Demonstrated ability to organize complex information, maintain accurate documentation and manage competing priorities - Strong analytical and problem-solving skills, including the ability to identify patterns, gaps, risks and unresolved questions - Strong written and verbal communication skills, with the ability to tailor information for working teams and leaders - Demonstrated ability to influence follow-through and maintain accountability without formal authority - Advanced proficiency with Excel, PowerPoint, SharePoint, Teams and related digital collaboration tools Preferred Qualifications - Bachelor’s degree or higher - Medicare Advantage product management, bid, implementation or operational experience - Experience with benefit design, benefit comparison, service-area expansion or plan naming - Knowledge of CMS Medicare Advantage requirements, bid processes, PBP or HPMS - Knowledge of Stars, the Complaints Tracking Module, member experience or regulatory compliance programs - Experience supporting feasibility reviews across regulatory, operational, system, clinical or financial considerations - Experience maintaining program-governance materials, milestone calendars, decision logs or dashboards - Experience writing process documentation, job aids, quick-reference guides or training materials - Experience facilitating workgroups, training sessions or process walkthroughs - Experience using Power Automate, Power BI, Copilot or similar tools to improve processes, reporting or administrative efficiency - Process improvement experience or training, including Lean, Six Sigma or another structured improvement methodology Additional Information - This role typically operates on Eastern Standard Time business hours. - The work follows the annual Medicare Advantage and CMS regulatory cycle. Certain periods of the year require additional flexibility, including extended hours and occasional weekend work, to meet critical regulatory and business deadlines. What Success Looks Like - Deliver accurate, timely work. Meet or exceed expectations for quality, completeness and timeliness across analysis, documentation, training and milestone deliverables - Turn data into insight. Gather, validate, compare and interpret benefit, market, portfolio and operational information and explain what it means for the business and members - Make complex topics understandable. Translate Stars, Clinical, CTM, regulatory and enterprise topics into clear takeaways, implications and recommended actions - Communicate with purpose. Know what to communicate, when, to whom and at what level of detail in a matrixed organization - Own the details. Keep governance records, decisions, requirements and calendars accurate, current and easy to use - Follow through. Track commitments, engage owners and drive assigned deliverables to completion, including with partners you do not manage - Raise risks early. Identify gaps, dependencies and at-risk milestones before they create downstream impacts and escalate them with useful context - Manage competing priorities. Organize multiple workstreams, adjust quickly as needs change and maintain quality under compressed timelines - Improve how work gets done. Identify practical opportunities to simplify processes, strengthen controls and replace manual work with technology-enabled solutions - Help others succeed. Explain processes and tools clearly and create training that supports consistent adoption - Grow ownership and judgment. Progress from supporting initiatives to independently leading defined analyses and workstreams - Keep the member in view. Consider how analysis, process and delivery decisions affect the clarity, reliability and value of the member experience How You'll Lead How you achieve results matters as much as what you deliver. You'll model Humana's values by being Caring, Curious and Committed, and you'll put the Humana Way into practice by living the Golden Rule, keeping work simple, playing to win, keeping your eyes on the horizon and playing as one team. You'll listen before assuming, ask thoughtful questions and remain open to learning. You'll turn details into useful insights, simplify processes where possible and focus on outcomes rather than activity alone. You'll establish clear endpoints for assigned work, anticipate dependencies and adjust as conditions change. You'll seek diverse perspectives, communicate openly and build trust by following through on commitments to customers, teammates and the business. Role Expectations - Operate independently on assigned analyses, deliverables and workstreams within established Product Management, Medicare Advantage, regulatory and enterprise strategies - Apply broad product, process and business knowledge to resolve varied and moderately complex issues - Determine the appropriate analytical approach, work sequence and stakeholder engagement needed to complete assigned work - Exercise judgment in evaluating information, identifying risks and recommending next steps while recognizing when decisions must be elevated - Influence outcomes through credible analysis, clear communication and reliable follow-through rather than formal authority - Coordinate cross-functional contributors and maintain accountability for assigned deliverables and milestones - Manage several concurrent priorities with differing timelines, stakeholders and dependencies - Communicate findings and recommendations in formats appropriate for working teams and leaders - Contribute to functional improvements by identifying recurring issues and recommending practical process, documentation or technology changes - Use advanced digital tools, including Excel, PowerPoint, SharePoint, Teams and approved automation or reporting platforms, to analyze information, manage work and communicate effectively - Adapt quickly as priorities, requirements and business conditions change. - Demonstrate readiness for increasing ownership by independently leading defined portions of broader initiatives Key Partnerships & Reporting Relationship You'll report to the Director, Insurance Product Management and work closely with Lead Product Managers. You'll also partner with Growth and Strategy, Process Improvement and Program Delivery, Stars, Clinical, Compliance, Operations, Marketing, Technology and other Product Management and enterprise teams. This role does not have direct people-management responsibility; however, you'll contribute through cross-functional influence and program ownership. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $86,300 - $118,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 11-11-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.