Technical Support Engineer (Tier 2)

We are looking for a Tier 2 Technical Support Engineer to join a global leader in Network Security Policy Orchestration. You will troubleshoot complex network security issues, support customer deployments across EMEA, and manage end-to-end technical communications. Full time, Remote Responsibilities: - Provide technical support to worldwide customers and partners using all methods of communication. - Troubleshoot to full resolution of issues within the Tufin suite and OS - Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources. - Support the implementation and integration of Tufin products within customers’ infrastructure - Help to document best practices in maintaining Tufin solutions - Develop a deep understanding of the customers’ technical environment - Support the EMEA region Requirements - 3+ years implementation/operations experience of network/security systems OR experience of Linux servers - Previous customer/end user facing experience as a technical lead - Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.) - Excellent interpersonal, verbal & written communication, critical thinking & analytical skills - Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.) - Perl, Python, BASH skills are a plus - Loyal, reliable, devoted & conscientious - Highly responsible and accountable - Experience working with K8S and complimentary services - C1 German speaker - advantage