Account Manager

We are looking for a communicative and proactive Account Manager to help maintain and develop relationships with the company’s clients. The main goal is to retain and grow the client portfolio, increase customer satisfaction, and identify opportunities for upselling and expanding cooperation. You will work with existing accounts together with Project Managers and company leadership to ensure high-quality service, consistent communication, and long-term client relationships. Your main responsibilities: - Support clients and help them develop their projects. - Identify new opportunities for upsell / cross-sell and business expansion. - Monitor customer satisfaction, collect feedback, and initiate improvements. - Track contract deadlines and proactively initiate renewals. - Facilitate communication between clients and internal teams, helping to resolve issues quickly. - Conduct onboarding for new clients and guide them through the first stages of cooperation. - Build trusting, long-term relationships with clients. - Maintain a positive company image, collect testimonials and referrals. What will help you succeed: - 3+ years of experience as an Account Manager or Customer Success Manager. - Experience working with international B2B clients in IT. - Ability to identify and effectively leverage upsell and cross-sell opportunities. - Strong relationship-building skills and ability to grow client partnerships. - Ability to explain technical concepts to non-technical clients. - Excellent communication, presentation, and conflict resolution skills. - Strong organizational skills, responsibility, and a results-oriented mindset and self-organization. - Understanding of the software development process. - English level: Upper-Intermediate or higher. Will be a plus: - Experience managing a team or handling large accounts. Our benefits: - Flexible schedule with the ability to work remotely. - Optimal social package. - Full financial and legal support. - Paid vacation and sick leaves. - Professional and Personal Growth. - Work with a team of professionals, C-level and the latest technologies. - Individual development plan. - Mentorship and guidance. Hiring process: - Іntro call with a recruiter. - Interview with HRD. - Interview with CEO. - Оffer.