Engineering Manager, ChatBots and AI

<div class="content-intro"><h2><span style="color: rgb(8, 55, 99);"><strong>About Workato</strong></span></h2> <p><span style="color: rgb(8, 55, 99);">Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit <span style="color: rgb(0, 212, 216);"><a style="color: rgb(0, 212, 216);" href="https://www.workato.com/" data-tooltip-link-label="undefined">workato.com</a>.</span></span></p> <h2><span style="color: rgb(8, 55, 99);"><strong>Why join us?</strong></span></h2> <p><span style="color: rgb(8, 55, 99);">Ultimately, Workato believes in fostering a <strong>flexible, trust-oriented culture that empowers everyone to take full ownership of their roles</strong>. We are driven by <strong>innovation </strong>and looking for<strong> team players </strong>who want to actively build our company.&nbsp;</span></p> <p><span style="color: rgb(8, 55, 99);">But, we also believe in <strong>balancing productivity with self-care</strong>. That’s why we offer all of our employees a vibrant and dynamic work environment <span style="color: rgb(0, 212, 216);"><a style="color: rgb(0, 212, 216);" href="http://www.workato.com/careers">along with a multitude of benefits</a></span> they can enjoy inside and outside of their work lives.&nbsp;</span></p> <p><span style="color: rgb(8, 55, 99);">If this sounds right up your alley, please submit an application. We look forward to getting to know you!</span></p> <p><span style="color: rgb(8, 55, 99);">Also, feel free to check out why:</span></p> <ul> <li style="color: rgb(8, 55, 99);"><span style="color: rgb(8, 55, 99);"><span style="color: rgb(0, 212, 216);"><a style="color: rgb(0, 212, 216);" href="https://www.businessinsider.com/47-enterprise-startups-to-bet-your-career-on-in-2020-2019-12">Business Insider</a></span> named us an “enterprise startup to bet your career on”</span></li> <li style="color: rgb(8, 55, 99);"><span style="color: rgb(8, 55, 99);"><span style="color: rgb(0, 212, 216);"><a style="color: rgb(0, 212, 216);" href="https://www.forbes.com/cloud100/#a57477b5f941">Forbes’ Cloud 100</a></span> recognized us as one of the top 100 private cloud companies in the world</span></li> <li style="color: rgb(8, 55, 99);"><span style="color: rgb(8, 55, 99);"><a style="color: rgb(8, 55, 99);" href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html"><span style="color: rgb(0, 212, 216);">Deloitte Tech Fast 500</span></a> ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America</span></li> <li style="color: rgb(8, 55, 99);"><span style="color: rgb(8, 55, 99);"><a style="color: rgb(8, 55, 99);" href="https://qz.com/work/2053446/the-best-companies-for-working-from-home/"><span style="color: rgb(0, 212, 216);">Quartz</span></a> ranked us the #1 best company for remote workers</span></li> </ul></div><h3><strong>Workato is looking for an Engineering Manager to lead the ChatBots and AI team within our Platform organization. This is a high-ownership role for someone who thrives in ambiguity: you turn unclear requirements into clear execution plans, make confident decisions with incomplete information, and keep both the team and leadership aligned. The team is fully remote and international - you'll build the processes and culture that make it work at pace.</strong></h3> <h2>About the Team</h2> <p>The ChatBots and AI team's mission is to deliver AI agents to end users. We own the runtime and integration layer - conversation storage, API design, streaming, and integrations with external interfaces like Slack and other applications.&nbsp;The team is made up of Senior and Staff engineers working in Ruby/Rails and Go on a modern stack: PostgreSQL, Kafka, Redis, Kubernetes, and AWS.&nbsp;You'll collaborate with dedicated QA, SRE, and UX/UI teams, as well as engineering teams across the broader organization. Workato has a strong cross-functional culture - your team won't work in isolation.</p> <h2>What You'll Do</h2> <p><strong>Delivery</strong></p> <ul> <li> <p>Partner with Product Managers and stakeholders to scope projects, set timelines, and define what success looks like</p> </li> <li> <p>Plan and track execution across quarters and sprints; deliver on schedule without compromising quality</p> </li> <li> <p>Identify blockers early, resolve them decisively, and escalate when escalation is the right call</p> </li> <li> <p>Balance feature work against internal investments - AI-SDLC, CI/CD, platform upgrades, and technical debt</p> </li> </ul> <p><strong>Team</strong></p> <ul> <li> <p>Manage, mentor, and grow a team of Senior and Staff engineers</p> </li> <li> <p>Own hiring, onboarding, and performance management</p> </li> <li> <p>Design team processes that fit a distributed, asynchronous environment - and evolve them as the team and company change</p> </li> <li> <p>Apply AI tooling to how the team works, not just what it builds</p> </li> </ul> <p><strong>Technical Ownership</strong></p> <ul> <li> <p>Participate in architecture and design decisions as a technical peer to your engineers</p> </li> <li> <p>Make trade-off calls on scope, approach, and sequencing - and be accountable for them</p> </li> <li> <p>Understand the system deeply enough to allocate the team's capacity where it matters most</p> </li> </ul> <p><strong>Communication</strong></p> <ul> <li> <p>Keep leadership informed on progress, risks, and blockers with clarity and without spin</p> </li> <li> <p>Build working relationships with peer leads across engineering and product</p> </li> <li> <p>Represent your team's priorities and constraints in cross-team planning</p> </li> </ul> <h2>What We're Looking For</h2> <ul> <li> <p>5+ years managing engineering teams, including Senior and Staff-level individual contributors</p> </li> <li> <p>Senior engineer-level technical depth - you can read the code, challenge a design, and hold your own in an architecture discussion</p> </li> <li> <p>Hands-on background in backend engineering; experience with Ruby, Go, or comparable languages and distributed systems</p> </li> <li> <p>Demonstrated ability to operate under ambiguity: defining direction where none exists, and committing to decisions before all the information is available</p> </li> <li> <p>Track record of shipping complex software on schedule in a fast-moving environment</p> </li> <li> <p>Experience managing a fully remote, distributed team across multiple time zones</p> </li> <li> <p>Strong written communication - in an async environment, writing is the primary management tool</p> </li> </ul> <h2>Nice to Have</h2> <ul> <li> <p>Experience building AI-powered products - agents, LLM pipelines, or orchestration systems</p> </li> <li> <p>Background in platform, integration, or developer-facing infrastructure</p> </li> <li> <p>Experience scaling a team through periods of rapid growth</p> </li> <li> <p>Familiarity with enterprise SaaS or automation platforms</p> </li> </ul> <p><strong>(REQ ID: 2941)</strong></p> Find Jobs in Germany on Arbeitnow