Student Affairs Assistant

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career! Job Title: Student Affairs Assistant Agency: West Georgia Technical College Job Requisition ID: JR0000008003 Shift: Not Applicable (United States of America) Compensation Details: $35,360.00 PER YEAR Job Description: Job Summary: The Student Affairs Assistant works under general supervision to provide admissions information and guide prospective students throughout the application process. As one of the first points of contact for West Georgia Technical College (WGTC), this position helps create a positive student experience by conducting outreach, assisting students with completing admissions requirements, and connecting them with appropriate college representatives to discuss their program of interest, program requirements, and next steps toward enrollment. Essential Functions: • Conduct initial outreach and introduction to prospective students who submit inquiries or new applications assigned to the campus. • Encourage prospective students to visit the campus and participate in tours during available hours. • Contact prospective and admitted students by phone, text message, email, and in person to provide guidance, encourage application completion, and assist with obtaining the documentation required for admission. • Prioritize daily tasks and manage assigned inquiries and applications to promote an efficient and timely admissions process. • Administer placement examinations in accordance with established college procedures. • Audit student files for completeness, accuracy, and compliance with applicable college procedures. • Maintain an understanding of the Family Educational Rights and Privacy Act (FERPA) and follow applicable requirements when handling or releasing student information to students, parents, faculty, and other authorized individuals. Provides administrative assistance to the Enrollment Center and guidance to applicants and students in the areas of admissions policies, procedures, and processes • Communications with admitted students as the academic term approaches to encourage class registration and participation in student orientation. • Participates in the Strategic Planning process for the college/department and helps implement the plan • Other duties as assigned. Competencies • Proficiency in using Target X/Salesforce, Banner, BDM, Microsoft Suite, etc. • Ability to type 30 wpm with 3 or less errors • Effective Communication, verbal and written, and ability to provide effective guidance and communication both face to face and virtually using teleconferencing or communication platforms. • Good working knowledge of college admission processing • Understanding of FERPA restrictions and proper guidance and assistance within compliance of privacy acts and restrictions • Ability to work well individually as well as in a team environment Minimum Qualification • High School graduate or equivalent and six months of related work experience Preferred Qualifications • Two years of clerical work experience • One year of work experience in a student affairs environment such as admissions, financial aid or registrar’s office • Proficient use of Microsoft Word, Excel, and Outlook • Ability to type 30 wpm with 3 or less errors • Experience with using Target X/Salesforce, Banner student database (excluding Banner web), BDM, or other student information systems or scanning software • Experience working with customers using multiple lines of communication: phone, email, text messages, WebEx, and in person • Technical Diploma/Associates Degree in Business and Office Technology or related area • Excellent communication /writing skills Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment and technologies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 25 pounds. Position Type/Expected Hours of Work This is a full-time position, mainly located on a specific campus. Days and hours of work are typically set and specific and generally established between Monday through Thursday, 7:30 am to 6:30 pm and Friday, 8 am until 12 pm (for 40 hours max). This position does require occasional weekend work. Travel Travel to other campus locations is occasionally required, as needed. Overnight travel is not required except in rare instances of external professional development conferences, travel, or meetings Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Minimum Qualifications: High school diploma or equivalent Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.