Middle+ Business Analyst (Telecom / Collections)

We are kicking off an exciting, long-term enterprise project for a major telecom operator in the Middle East — building a comprehensive collections and receivables management solution from the early stages. You will join a dedicated delivery team (working closely with our Project Manager, an experienced technical advisor, and strong engineers) while collaborating directly with client stakeholders. We’re looking for a proactive, client-facing Business Analyst who will own the requirements end to end and serve as a trusted bridge between the client's business teams and our delivery setup. What you'll do - Lead discovery & workshops: Communicate directly with senior business stakeholders on the client side (collections, finance, customer operations, IT, and compliance) to gather and clarify requirements. - Map business processes: Analyze and design end-to-end as-is and to-be collections workflows that reflect how operations actually run. - Own the documentation: Create and maintain clear, structured artifacts — BRDs, functional and non-functional specifications, user stories with acceptance criteria, BPMN diagrams, and business rules. - Design collection strategies: Define customer segmentation, treatment paths, and dunning sequences across multiple channels (SMS, email, IVR/dialer, call center agents). - Specify integrations: Describe data flows and business logic for integrations with the telecom BSS landscape (billing, CRM, payment channels, provisioning). - Manage scope & changes: Handle requirements sign-off and scope updates smoothly in an enterprise environment. Support the team: Work hand in hand with our PM, developers, and QA throughout delivery and UAT to ensure the solution matches business expectations. What we’re looking for (Must-have) - 3+ years of experience as a Business Analyst on software development projects, ideally involving enterprise-level clients. - Hands-on Collections background: Practical experience with collections, receivables, or credit management processes — you can confidently walk through a delinquency lifecycle and explain how collection strategies work in practice. - Relevant domain experience: Background in telecom, banking, insurance, or fintech/consumer lending. - Strong BA toolkit: Solid skills in requirements elicitation and documentation (BRD/FRS, user stories, use cases, BPMN) and hands-on experience with Jira and Confluence (or similar). - Stakeholder management: Proven ability to facilitate workshops, communicate clearly, and defend your solutions in front of senior business stakeholders. Upper-Intermediate+ English: Comfortable leading daily calls and discussions, as well as presenting and defending requirements to international teams and clients. Nice to have - Telecom Collections Expertise: Experience specifically in telecom collections (suspension/reconnection flows, device financing, convergent billing). - BSS Systems: Familiarity with telecom BSS systems (e.g., Amdocs, Ericsson, Oracle BRM, Huawei CBS). - Platform Knowledge: Experience with low-code or case management platforms (Pega, Appian, Eccentex, Salesforce). - Domain Metrics: Understanding of key collections KPIs (cure rate, roll rate, PTP kept rate, recovery rate). - Regional Experience: Previous experience working with clients or teams in the Middle East / GCC region. Technical Skills: Basic SQL skills for data analysis and validation. What we offer - Impactful enterprise project: A chance to shape a large-scale solution from the early stages. - 100% remote work: Work from anywhere with no relocation or business trips required. Supportive team & fast decisions: A small, agile team with short decision chains and minimal bureaucracy. Hiring process We keep our hiring process transparent and straightforward: - HR Screening - Technical Interview - Final Interview with CEO We genuinely value both your time and ours. Please note that we carefully review every application, and our team will reach out directly to those candidates whose experience best matches the requirements of this role.