Email Marketing / Klaviyo Specialist for eCommerce Agency - Remote

Who We Are Right Hook Digital is a growth marketing agency working with 7-8 figure DTC eCommerce brands across the US and Australia. We're a Premium Google and Meta Marketing Partner and a global team of 60+ and we're growing our email marketing team. The Role As a Klaviyo Email Specialist, you're the execution engine inside a retention pod. You work directly alongside a Retention Strategist to bring lifecycle strategies to life, building campaigns and flows, managing the content calendar, briefing designers and copywriters, and making sure every email that goes out is on-brand, on-time, and error-free. This is not a strategy role - but it's the role that makes strategy real. If you're detail-obsessed, fast in Klaviyo, and take pride in flawless execution, you'll thrive here. Primary Duties - Build, schedule, and deploy email and SMS campaigns and flows in Klaviyo across a portfolio of US DTC brands - Set up and configure Klaviyo email and SMS accounts for new clients - Own the campaign calendar - keeping it current, flagging risks early, and making sure nothing slips - Write creative briefs for designers and copywriters, and manage the email design process from brief to approval - Pull and compile monthly performance reports across email and SMS accounts - Communicate directly with clients on campaign approvals, design feedback, and performance updates - Collaborate with your Retention Strategist and pod (designer, copywriter) on all client deliverables - Maintain a strong design eye - you're not building the emails, but you know when something looks off-brand Requirements - Minimum 2 years of hands-on Klaviyo experience - campaigns, flows, segmentation, and reporting - Minimum 2 years of agency experience or managing multiple clients simultaneously - Strong attention to detail - you catch errors before they go live, not after - Clear written and verbal communication skills - you can write a concise client update or design brief without being asked twice - Strong project management skills - ClickUp experience is a plus - SMS experience (Klaviyo or Postscript) is a plus - Strong Excel or Google Sheets skills Benefits - Work alongside world-class DTC retention strategists, paid social specialists, and eCommerce growth marketers every day - A dedicated pod structure - you're supported by a strategist and designer, not working in isolation - Access to ongoing training and account reviews with top retention practitioners and industry experts - Real career progression - we promote from within and are actively building this department - Exposure to a diverse portfolio of established DTC brands across fashion, health & fitness, jewelry, beauty, and more - A tight-knit team culture built on Kaizen, openness, and genuine care for each other's growth - Flexibility in working hours with notice To Apply - Submit your resume, a brief cover letter, and a 2-minute intro video. Applications without a video will not be considered.