Danish-speaking Customer Service Agent in Sofia (relocation package included)

Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters. And with a flat 10% income tax, you get to keep more of what you earn. Simple as that. Description and Requirements As a Customer Support Specialist for Smart Watch products, you will be part of a great team and will: - Help the users with any issues they might have via tickets or calls - Provide solutions to everyday device use questions on a case-by-case customer-oriented approach - Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team - Work with a passionate team of customer-friendly colleagues from an international background Requirements - Very good knowledge of Danish language (B2 or similar) for daily communication with customers - Good command of English (B1 or similar) for training and internal communication - Basic understanding of iOS and Android OS features - Demonstrating empathy - Desire to help customers as best as possible and willing to contribute to the team’s success - Result-oriented with personal performance - Friendly and outgoing personality - Looking for a long-term employment Benefits - Flexible working hours options - Fully paid training - Stable job and career development opportunities - Attractive salary - Additional health insurance - 50+ benefits and services to choose from - Positive international working environment - Support and learning - Employee referral bonuses Does it sound like the perfect job for you? Apply now!