Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Next Job Abroad is looking for a Dutch Speaking Content Moderation/Customer Service Agent to join our team in vibrant Malta! This unique role combines content moderation responsibilities with customer service, offering a dynamic work environment where you can utilize your language skills while ensuring a safe and enjoyable experience for our users. As a Content Moderation/Customer Service Agent, you will monitor and review content across our platforms, ensuring compliance with community guidelines and providing support to Dutch-speaking customers. If you have a keen eye for detail and a passion for customer service, this position is perfect for you. Join us in Malta and be part of an exciting journey! Responsibilities - Review and moderate user-generated content to ensure compliance with community standards. - Provide excellent customer service via chat, email, and phone to Dutch-speaking clients. - Address customer inquiries and resolve issues in a professional and timely manner. - Collaborate with team members to improve processes and enhance user experiences. - Document interactions in our CRM system accurately. - Gather user feedback to help improve content moderation practices. - Stay updated on industry trends and best practices in content moderation and customer service. Requirements - Fluency in Dutch and a strong command of English; knowledge of additional languages is a plus. - Experience in customer service or content moderation is preferred. - Excellent attention to detail and problem-solving skills. - Strong communication and interpersonal skills. - Ability to manage multiple tasks and work efficiently in a fast-paced environment. - Familiarity with CRM systems and moderation tools is an advantage. - Willingness to relocate to Malta and embrace a new culture. - A genuine interest in the content moderation industry is a significant advantage. Benefits - Career growth opportunities in a renowned international company. - International & diverse work environment. - Competitive performance bonuses. - Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. - Hybrid working setup. - Yearly salary €22.000 excluding bonuses. - Health care benefits and numerous other discounts. - Fully paid training by certified instructors. - State of the art premises, providing a great working environment with relaxing break areas. - Special events as well as community & social responsibility initiatives. - Work for a Great Place to Work-Certified Company. - Relocation package (reviewed case by case) - This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!