Arch Energy Service Manager

Employment Type: Full-Time FSLA: Salary/Exempt Division: Arch Energy Department: Arch Energy Reports to: Director of Operations-Arch Energy Supervisory Duties: Yes Salary Range: $125,000 - $160,000 Arch Energy is seeking a highly qualified and motivated Service and Small Project Manager to join our Building Intelligence Group. This individual will play a key role in delivering exceptional service for our building automation systems and small projects (under $300K), while driving customer satisfaction and ongoing growth across Arch Energy’s operations. This position requires a combination of technical expertise, leadership, and customer-facing communication skills. The ideal candidate will support both our field service team and construction group, fostering operational excellence and cultivating long-term client relationships. Responsibilities / Essential Functions - Manage and coordinate customer service work (remote and on-site) for building automation systems. - Lead execution and site support for small building intelligence and EV infrastructure projects (under $300K), pending internal resource availability. - Oversee project financial forecasting, labor tracking, and scheduling for current and pipeline projects. - Support subcontractor installation efforts and ensure compliance with project scope and manufacturer specifications. - Conduct project reviews, participate in meetings, and maintain communication with stakeholders. - Review and approve service and small project subcontracts and related documentation. - Respond to warranty and service calls and manage associated follow-up. - Identify departmental needs and contribute to hiring processes, including interviews for service and construction roles. - Communicate resource needs, project schedules, labor forecasting, and roadblocks to management. - Provide training, mentorship, and support across service and construction departments. - Collaborate closely with the business development team during bidding phases, offering technical support and best practices. - Drive continuous improvement in customer satisfaction and internal team performance. - Provide system design assistance, installation requirements, and on-site troubleshooting. - Load and commission complex system programming and low-level device integration. - Diagnose issues from system-level controllers to end devices (e.g., sensors, actuators). - Perform calibration and testing with electronic test equipment. - Interpret and review engineering submittals and verify wiring requirements. - Install, configure, and demonstrate site-specific servers and IT systems. - Support warranty and system validation in collaboration with the pre-purchase team. - Provide technical assistance to the Building Intelligence team and client operators. - Participate in site-specific owner/operator training as required. - Assist in reviewing service opportunities tied to solar installation projects. - Complete administrative tasks such as timesheets, expenses, service tickets, and site documentation. - Maintain high standards for safety and ensure all safety protocols are followed. - Must be able to climb ladders and access equipment in field environments. Key Skills - Strong leadership and team-building abilities. - Excellent written and verbal communication skills. - Strong time management and multitasking capabilities. - High level of initiative and ability to work independently. - Ability to build and maintain effective internal and external relationships. - Strong computer skills and comfort with technical systems. - Sound judgment and problem-solving under pressure. - Commitment to employee and subcontractor safety. - Ability to prioritize competing tasks and manage multiple projects simultaneously. Required Experience - Associate degree or higher in Electronics, HVAC, Computer Science, or a related technical field. - 7–9 years of hands-on experience with building automation systems; Niagara systems preferred. - Proficient in at least two of the following: Johnson Controls, ALC, Siemens, Distech. - Solid technical understanding of HVAC and building automation systems. - Experience in financial forecasting and labor planning for service and small project delivery.