Dutch Customer Specialist - Lisbon

Work in the Oil&Gas industry acting as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include* : - Attend customer calls, emails, chat. - Attend customer requests such as : - Request for a price quotation. - Checking product availability for a certain point in time. - Checking order status. - Request for information about account status and outstanding payments. - Request an account statement, a copy of an invoice or delivery document. - Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry. - Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics - Report out daily performance and update all performance logs. Requirements Soft Skills - Excellent communication abilities. - Good listening and comprehension abilities. - Ability to effectively communicate, probe and understand customer issues and provide first call resolution. - Good interpersonal and issue resolution skills. - Strong collaboration and coordination skills. Qualification and Experience - Graduate/Masters in any discipline. Preferable : Graduate/Masters in Finance or accounting. - 3-4 Years of relevant experience. - Required Language Thresholds - Dutch: (Minimum C1 or Native-Level Fluency). - English: (B2-Independent User Level). Domain Experience - Having Knowledge on O2C. - Having experience in Invoice management , Order Management, Collections and Dispute resolution. - Having experience in handling customer calls/O2C Helpdesk/emails . - Having good exposure on Helpdesk metrics. Technical Application - Experience with SAP (including invoicing, contracts, workflows). - Preferable: Seibel CRM. - Good MS Office skills. Benefits - Competitive Salary - Career Progression Opportunities. - Well rounded Health and Life Insurance Packages. - On-site gym: includes indoor pool access, fitness classes, and a football pitch. - Staff Canteen with varied food options and river-facing balcony seating. - Temporary work from home solution - Equipment provided *more opportunities available within the same organization (Order Processing Specialist, Contract Administrator, Team Leader for Supply Chain services and more)