Service Desk Engineer (L1) - Japanese - N

We are looking for Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) with 8+ years of experience. Requirements - Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. - Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. - They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business. Responsibilities - Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email. - Performing remote troubleshooting through diagnostic techniques and pertinent questions - Walk the customer through the problem-solving process. - Provide accurate information on IT products or services. - Respond to email messages for customers seeking help. - Record events and problems and their resolution in logs - Follow-up and update customer status and information