Customer Service Representative - Iraq Branch / Karbala Branch

Job Summary Provide high-quality banking services to individual customers by handling inquiries, accurately processing transactions, and providing the necessary support to enhance the customer experience and improve service quality. Key Duties & Responsibilities - Welcome customers and provide the required support within the branch. - Respond to customer inquiries and provide accurate information about banking products and services. - Execute customers’ daily banking transactions, such as account opening, data updates, and card issuance. - Follow up on customer requests and ensure their completion within the appropriate timeframe. - Assist in promoting and selling banking products to individual customers. - Handle customer complaints, provide appropriate solutions, or refer them to the concerned departments. - Comply with applicable policies, procedures, and regulatory requirements. - Prepare periodic reports on customer service levels and customer satisfaction. Requirements - Bachelor's degree in Accounting, Finance, Business Administration, or any related field. - 1-3 years of relevant experience in the banking sector or in a similar role.