WFM Software Administrator I (MOA Pasay) | Onsite

Location: MOA Pasay Work Setup/Shift: Onsite; Shifting Schedule Responsibilities: - Customize and manage the workforce management software to align perfectly with our organization's goals - Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making - Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times - Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software - Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness Requirements: - At least 12 months of experience in a workforce management software administrator or similar role - Must be amenable to start ASAP - Tech-savvy and enthusiastic about rapidly learning and mastering new software and systems - Exceptional analytical and problem-solving abilities, capable of interpreting data to drive smart decisions - Outstanding communication and training expertise to empower call centre agents and supervisors - Well-versed in call centre operations with hands-on experience thriving in dynamic, customer-focused settings