Retail Manager

We're different. Always Tasty. And Fast We are Anne’s Pantry, a bakery and café brand in Melbourne’s south-east area since it was founded by a local pastry chef in 1929. As you can tell from our brand name, our main product is the fresh and tasty baguette with a massive range of “homemade flavour” items. Anne's Pantry currently has some stores around the Surrey Hills, Box Hill, Balwyn and Ashburton. Key responsibilities include: - Managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives. - Determining product ranges, stock levels and customer service standards based on sales performance, seasonal demand and customer preferences. - Selecting, training, rostering, supervising and evaluating the performance of retail staff. - Monitoring food products, beverages, packaging and other inventory levels and coordinating purchasing, supplier orders and inventory control. - Monitoring sales, labour expenses, stock costs, wastage and other operating expenses against established budgets and financial targets. - Overseeing point-of-sale operations, cash handling, banking, daily reconciliations and the maintenance of stock and financial transaction records. - Implementing pricing strategies, product displays, promotional activities and local marketing initiatives in accordance with business requirements. - Ensuring attractive product presentation, accurate product information and consistent customer service standards. - Responding to customer enquiries, feedback and complaints and implementing measures to improve customer satisfaction. - Planning staffing and stock requirements for weekends, public holidays, seasonal periods and periods of high customer traffic. - Establishing and implementing operational procedures to improve sales, productivity, stock control and service efficiency. - Ensuring compliance with workplace health and safety, food safety, hygiene and other applicable regulatory requirements. - Safeguarding cash, stock, equipment and other business assets through appropriate security and loss-prevention procedures. Qualifications: - At least 2 years of relevant full-time work experience in a similar retail management role - At least a Diploma in Hospitality Management or a related field. To be considered for this role, applicants should have: - Applicants must have full working rights in Australia. Australian citizens and permanent residents are highly regarded. - Strong leadership and staff supervision skills. - Well-developed communication and customer service abilities. - Good organisational and problem-solving skills. - Ability to work effectively in a fast-paced retail and hospitality environment. - Sound understanding of stock control, sales performance and daily operational management.