It Specialist – Digital Automation

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Specific Responsibilites - Analyze existing business processes and identify opportunities for AI automation, workflow optimization, and digital transformation. - Hands-on build, configure, test, and deploy Power Apps and Power Automate workflows, including forms, approval flows, notifications, business rules, connectors, integrations, and exception handling. - Develop, test, publish, and maintain Power BI solutions, including data models, Power Query transformations, DAX measures, dashboards, reports, row-level security, refresh schedules, and workspace deployment. - Collaborate with business stakeholders to gather requirements, define use cases, document process flows, and establish measurable automation benefits. - Develop proof-of-concepts and pilot solutions to validate automation feasibility, business value, scalability, and user adoption. - Troubleshoot and resolve application, workflow, integration, data, access, and performance issues across Power Apps, Power Automate, and Power BI, including root-cause analysis and corrective actions. - Ensure automation solutions comply with IT security, data privacy, governance, audit, and change management requirements. - Prepare technical documentation, user guides, training materials, and standard operating procedures for deployed automation solutions. - Support adoption of AI and automation tools across departments through user training, best-practice sharing, and practical business use cases. - Track automation KPIs such as time saved, process accuracy, reduction in manual work, user adoption, and business impact. - Monitor, support, maintain, and continuously improve deployed Power Platform solutions through version control, release management, performance monitoring, usage reviews, defect fixes, and change requests. - Work with business users to define reporting requirements, data sources, KPIs, dashboard layouts, and automated reporting workflows. - Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements. - Perform any other responsibilities as assigned by your reporting manager and/or Senior Management. Key Performance Indicator: - Number of automation opportunities identified, assessed, and implemented. - Reduction in manual processing time and repetitive administrative work. - Improvement in process accuracy, turnaround time, and user productivity. - User adoption and satisfaction for deployed AI automation solutions. - Timely delivery, accuracy, usability, and adoption of Power BI dashboards and analytics reports. - Compliance with IT governance, security, documentation, and change management standards. - Quality, reliability, and maintainability of automation workflows after deployment. Must Have Technical Capabilities - Power Apps: Hands-on experience building, configuring, testing, deploying, troubleshooting, and maintaining canvas or model-driven applications, including forms, validation, business rules, permissions, and responsive user interfaces. - Power Automate: Hands-on experience developing and supporting cloud flows, approvals, notifications, scheduled processes, error handling, connectors, integrations, and monitoring. - Power BI: Strong practical capability in Power Query, data modelling, DAX, dashboard and report development, row-level security, publishing, scheduled refresh, workspace deployment, troubleshooting, and ongoing maintenance. - Microsoft 365 integration: Experience integrating Power Platform solutions with SharePoint, Teams, Excel, Outlook, and other Microsoft 365 services. - Data and integration: Ability to work with structured data, perform data transformation, and connect solutions through standard connectors, SQL, APIs, or equivalent integration methods. - Solution delivery: Practical experience with requirements analysis, solution design, testing, user acceptance testing, deployment, technical documentation, production support, and defect resolution. Nice to Have Technical Capabilities - Knowledge of Dataverse, Power Pages, AI Builder, Copilot Studio, generative AI, prompt engineering, chatbots, or intelligent document processing. - Python scripting: Working knowledge of Python for data processing, task automation, API integration, file handling, and troubleshooting. Familiarity with JavaScript, SQL, PowerShell, or API development is also advantageous. - Experience with robotic process automation platforms such as UiPath, Automation Anywhere, Blue Prism, or equivalent tools. - Knowledge of Power Platform governance, environment strategy, data loss prevention policies, managed solutions, application lifecycle management, and version control. - Relevant Microsoft Power Platform, Power BI, Azure AI, RPA, data analytics, cybersecurity, or project management certifications.