Finnish Speaking Tier 1 Support Agent

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Tier 1 Support Agent. This role is perfect for individuals who are passionate about customer service and keen to support our Finnish-speaking clientele. As a Tier 1 Support Agent, you will be the first point of contact for clients, providing essential assistance and resolving inquiries effectively. Responsibilities - Manage incoming customer inquiries from Finnish-speaking clients via phone, email, and chat in a professional and friendly manner. - Troubleshoot basic technical issues, offering effective solutions or escalating issues when necessary. - Provide clear and concise information regarding our products, services, and company policies. - Accurately document all customer interactions and resolutions within the support management system. - Educate customers on product features and provide practical tips to enhance their experience. - Collaborate with team members to improve service quality and drive customer satisfaction. - Stay updated on company products, industry trends, and service updates to provide informed support. Requirements - Fluency in Finnish and English, with strong verbal and written communication skills. - Prior experience in customer service or support roles is preferred. - Strong problem-solving abilities with a customer-first mindset. - Ability to work efficiently in a fast-paced environment. - Experience with support ticketing systems and CRM tools is considered a plus. - Detail-oriented and capable of managing multiple tasks simultaneously. - A proactive and enthusiastic attitude towards customer service and client assistance. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...