Norwegian Speaking Online Platform Support Agent -Remote in Greece

Patrique Mercier Recruitment FR is excited to present an opportunity for a Norwegian Speaking Online Platform Support Agent. This role focuses on providing excellent support to our Norwegian-speaking users, helping them navigate our platform effectively. If you’re dedicated to delivering top-notch customer service and have a knack for problem-solving, we want you on our team! Responsibilities - Assist Norwegian-speaking users through various support channels including email, live chat, and phone, addressing their inquiries and resolving issues related to the online platform. - Diagnose and troubleshoot problems related to user accounts and platform functionality promptly. - Educate users on maximizing their interaction with the platform and navigating its features. - Accurately document customer issues and resolutions in our CRM system to ensure quality service. - Collaborate with different teams to report recurring issues and suggest improvements for user experience. - Stay updated on new features and platform changes to provide the most accurate assistance. - Ensure follow-up communication with users to verify their satisfaction with the solutions provided. Requirements - Fluent in Norwegian and English, with strong written and verbal communication skills. - Previous experience in customer support or technical assistance, especially in an online setting. - Solid understanding of online platforms and their functionalities. - Proven problem-solving skills and a customer-oriented mindset. - Excellent communication and interpersonal abilities. - Experience with CRM software and support tools is beneficial. - Ability to work independently and handle multiple tasks in a fast-paced environment. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...