Administrative Assistant

Administrative Assistant Job Summary One Workforce Global is seeking a skilled Administrative Assistant to join our growing team. This role plays a critical part in supporting the daily administrative operations of a healthcare practice by serving as a primary point of contact for prospective and existing clients. The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple administrative responsibilities while delivering a professional and compassionate client experience. Key Responsibilities - Answer incoming calls and respond to client inquiries professionally and efficiently - Schedule, reschedule, and cancel appointments based on provider availability and practice guidelines - Assist prospective clients through the intake and onboarding process - Gather, verify, and maintain accurate client demographic, insurance, referral, and intake information - Coordinate communication between clients, providers, and administrative team members - Monitor voicemail, email, and other communication channels to ensure timely follow-up - Maintain accurate records within electronic systems and scheduling platforms - Escalate urgent, sensitive, or clinical concerns to the appropriate team members while maintaining confidentiality Must-Have Skills - Administrative Support & Office Coordination - Appointment Scheduling & Calendar Management - Customer Service & Client Relations - Healthcare Intake & Documentation Management - Phone and Email Communication Excellence - HIPAA Compliance & Confidentiality Practices - Organization, Multitasking & Time Management - Problem-Solving & Attention to Detail Experience & Qualifications - Minimum 2+ years of administrative, customer service, healthcare support, receptionist, or patient coordination experience - Experience in healthcare, mental health, behavioral health, counseling, or similar service-based industries preferred - Experience working with U.S.-based clients, patients, or healthcare teams - Strong written and verbal English communication skills - Proficiency in scheduling software, electronic health records (EHR), CRM systems, and Microsoft Office or Google Workspace - Ability to manage multiple priorities in a fast-paced remote environment - Strong judgment and ability to appropriately escalate client concerns when necessary Preferred Qualifications - Experience supporting behavioral health, psychology, counseling, or therapy practices - Knowledge of healthcare administrative workflows and client intake processes - Familiarity with HIPAA regulations and healthcare privacy standards - Experience with remote administrative support and virtual client services - Background in high-volume customer service or patient-facing environments - Experience coordinating communication across multidisciplinary teams Work Arrangement - Remote Position - Full-Time - Amenable to work with shifting hours, primarily aligned with U.S. time zones Why Join One Workforce Global? - Competitive salary package - HMO coverage - Work-life balance - Supportive and growth-oriented work environment Join One Workforce Global and become part of a dynamic healthcare support team dedicated to delivering exceptional client experiences. If you are a proactive, dependable professional who enjoys helping people, excels at organization, and thrives in a remote environment, we encourage you to apply and grow your career with us. Originally posted on Himalayas