Customer Success Manager, Education (US)

MISSION Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop. ROLE You get new education customers live and successful on Whop: coaches, masterminds, bootcamps, and anyone teaching a skill. You run onboarding, get them using the product, and set them up to grow. This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop. WHAT YOU’LL DO - Onboard new education customers and get them live fast - Move their programs, communities, and payments onto Whop - Get them using the core product and the rest of the stack - Spot accounts at risk early and fix the problem yourself - Hand healthy, growing accounts to the account team WHAT WE’RE LOOKING FOR - Operator background in education or coaching, or you have run your own online business - Top performing CSM or onboarding lead at a high growth startup - Strong at running many accounts at once without dropping any - Comfortable talking to the person who owns the business COMPENSATION / PERKS - Compensation range: $200,000 to $250,000 - Best in class base + OTE with competitive equity - Location: In-person NYC / Brooklyn, 5 days in office - Equinox membership - Lunch & dinner M–F - Rent stipend within 0.5 mile of the office - Citi Bike - Ubers home after 10pm - Unlimited PTO + health / vision / dental - Latest MacBook Pro