EUC Remote & Desktop Specialist

- Perform remote diagnostics and remediation on user endpoints across sites and home-based locations. - Support standard builds, reimaging, and correction of configuration drift on devices returned to service. - Handle VIP and escalated support requests with priority response and direct stakeholder communication. - Coordinate hardware shipping, swaps, spares, and returns across locations with logistics and site teams. - Document recurring issues and feed permanent fixes back into the standard build and knowledge base. - Prepare device readiness for onboarding and offboarding, including data handling and secure wipe. - Assist with site rollouts, refresh waves, and desk moves, including staging and post-deployment checks. - Support conference rooms, shared devices, and local peripherals where remote hands are unavailable. - Work escalations jointly with engineering teams when endpoint issues indicate a wider platform problem. - Track ticket ageing and backlog for remote support queues and report on trends and hotspots. Job Requiremente - 5+ years in enterprise EUC, desktop support, desktop engineering, or IT operations. - A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical work experience) - Experience with Windows 10/11, Microsoft 365, Intune, SCCM, Autopilot, ServiceNow, imaging, and patching. - Strong troubleshooting, VIP support, escalation, hardware refresh, and asset tracking skills.