Product Support Engineer - Google Cloud Platform

Synopsis of the role As a Product Support Engineer within the Technical Fulfillment team, you’ll configure, operate and monitor our high-volume batch data delivery platform built on Google Cloud. You will play a key role in processing and enriching financial data for our clients, ensuring seamless and precise execution with a strong focus on quality and reliability gaining invaluable experience in a dynamic and evolving technological landscape. What you will do Platform Configuration and Operation: - Configure and execute data processing workflows on our batch delivery platform according to established procedures and client specifications. - Deploy and manage complex data pipelines orchestrated via Apache Airflow. - Leverage and extend Standard Airflow DAG Templates to ensure deployment consistency and rapid iteration across environments. - Monitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery. - Perform data quality checks and validation to ensure the integrity and accuracy of processed information. - Diagnose and resolve complex configuration, scheduling, and dependency issues within the GCP platform and its associated infrastructure. - Adhere to established security protocols and maintain the highest standards of data security and privacy in all configuration activities. - Follow SDLC guidelines for any configuration deployments or changes. - Maintain accurate records of configurations, processes, and any issues encountered. - Stay up-to-date with platform updates, new features, and relevant technical information. - Collaborate effectively with other team members, including configuration Specialists, and provide support as needed. - Continuous Improvement and Documentation: - Contribute to the identification of opportunities for process improvement and automation within the configuration workflows. - Assist in the creation and maintenance of our configuration documentation and knowledge base articles. - Participate in team meetings and contribute to discussions on process optimization and best practices. Client Focus: - Understand the importance of accurate and timely data delivery for our clients. - Support the team in addressing client inquiries and resolving fulfillment-related issues. - Take ownership of precise, high-stakes data configurations that directly impact client trust and business outcomes. - Collaborate with cross-functional partners (including Engineering and Data Operations) to resolve issues and improve delivery processes. What experience you need - 4+ years of hands-on experience building and maintaining reliable GCP platforms, maintaining production code, configuring infrastructure via YAML - Bachelor's degree in computer science, information technology or equivalent. - Strong analytical, detail-oriented, and proactive approach to problem solving. - Familiarity with data processing concepts and batch delivery systems. - Experience working with configuration files (e.g., YAML). - Understanding of cloud computing concepts, ideally with some exposure to GCP. - Familiarity with different file encoding formats. - Experience with API tools for testing and understanding data interfaces. - Basic scripting skills (e.g., shell scripting) are an asset. - Excellent written and verbal communication skills in English. - Ability to follow team procedures accurately and manage multiple priorities effectively. - Ability to work effectively both independently and as part of a collaborative team. What could set you apart - Ability to verify issues by testing in higher environments, be on-call support for Production Incidents as needed - Experience with GCP services such as Dataflow, Composer, Cloud Storage, or Big Query - Familiarity with monitoring and logging tools within a cloud environment (e.g.: Google Cloud Logging and Monitoring). - Exposure to financial services data and an understanding of its sensitivity and importance - Proficiency in scripting (Python) or object-oriented programming languages (Java) This is an existing position. Primary Location: CAN-Toronto-5700 Yonge Function: Function - Tech Dev and Client Services Schedule: Full time