APAC - Engagement Specialist Serving India

ENGAGEMENT SPECIALIST – LICENSE COMPLIANCE & ANTI-PIRACY 📍 Location: Remote, APAC 💼 Type: Full-Time, long-term renewable contract 💰 Compensation: Up to $1,000 USD/month fixed + performance-based commissions up to approximately $400 USD/month 🌎 Language Requirement: Professional Business English required ABOUT THE ROLE Ruvixx is looking for an Engagement Specialist to support license compliance and anti-piracy initiatives across APAC. This role is ideal for someone with strong communication skills, persistence, and experience in sales, legal services, collections, account management, compliance, dispute resolution, or customer-facing negotiation. You will help manage conversations with companies and end-users regarding software usage, compliance findings, and potential licensing discrepancies. The role requires professionalism, confidence, strong follow-up, and the ability to communicate clearly in sensitive or high-pressure situations. This is not a standard customer support role. We are looking for someone who can handle objections, stay organized, and move complex conversations forward with structure and resilience. WHAT YOU WILL DO - Engage with end-users and companies regarding software compliance cases. - Follow up consistently on open cases, stalled conversations, and pending responses. - Support the resolution of licensing discrepancies through clear and professional communication. - Review investigation data, usage information, and case details to understand each situation. - Build organized case summaries and support documentation for internal tracking. - Conduct online research to verify company information, contacts, and potential leads. - Maintain accurate records in CRM systems and internal trackers. - Coordinate with internal teams to keep cases moving and improve workflow efficiency. WHAT WE ARE LOOKING FOR - Experience in sales, legal services, collections, account management, compliance, dispute resolution, or another negotiation-heavy role. - Strong written and spoken English for business conversations. - Ability to communicate clearly, professionally, and persuasively. - Resilience when handling objections, pushback, or delayed responses. - Strong attention to detail and ability to document cases accurately. - Comfortable working with CRM tools, spreadsheets, and online research. - Ability to manage multiple cases and follow-ups at the same time. - Based anywhere in APAC. NICE TO HAVE - Experience in software license compliance, anti-piracy, IP protection, or SaaS compliance. - Experience negotiating settlements, payment agreements, renewals, or commercial resolutions. - Familiarity with CRM platforms, Excel, Google Sheets, or data tracking tools. - Background in B2B sales, legal operations, revenue recovery, or compliance investigations. WHY THIS ROLE MAY INTEREST YOU This role offers the opportunity to specialize in a growing area of technology: software compliance, intellectual property protection, and revenue recovery. You will work in a remote international environment, develop experience in complex business conversations, and build expertise in a niche area that combines communication, investigation, compliance, and negotiation. COMPENSATION - Fixed compensation of up to $1,000 USD/month. - Performance-based commissions of up to approximately $400 USD/month. - Independent Contractor agreement. - 3-month trial period with performance review. - Long-term renewable contract. READY TO APPLY? If you are persistent, organized, confident in English, and motivated by roles that require communication, negotiation, and problem-solving, we would be happy to hear from you. Please submit your English CV and highlight any experience related to sales, legal services, collections, compliance, account management, negotiation, or case follow-up.