Technical Support Engineer

Key Responsibilities 1. Pre-Sales Technical Support - Provide technical consultation and product selection support to customers, sales teams, distributors, and consultants. - Analyze customer requirements and recommend appropriate product solutions. - Support preparation of technical proposals, specifications, datasheets, and tender documents. - Deliver technical presentations and product training to customers and internal teams. - Assist the sales team in technical clarification meetings and customer visits. 2. Project Design Support - Support project design activities from concept stage through project execution. - Review project requirements, specifications, drawings, and technical documentation. - Provide system design recommendations and application engineering support. - Coordinate with customers and engineering teams to ensure product suitability and compliance with project requirements. - Support troubleshooting and technical issue resolution during project implementation. 3. Product Localization - Drive product localization initiatives to meet local market requirements, regulations, and customer expectations. - Collect and analyze market feedback, customer needs, and competitive product information. - Work with global teams to adapt products for local applications and industry standards. - Support localization of product documentation, technical manuals, and training materials. - Participate in new product introduction (NPI) and localization projects. 4. Global Product Management Coordination - Act as the primary technical liaison with Global Product Managers. - Communicate regional market requirements, customer feedback, and business opportunities. - Support product roadmap discussions and market intelligence sharing. - Assist in product portfolio optimization and lifecycle management activities. - Coordinate product changes, feature enhancements, and product launches. 5. Global R&D Coordination - Collaborate with Global R&D teams to address product performance, design, and application issues. - Participate in technical reviews, product validation, and development projects. - Support root cause analysis and corrective action activities for product-related issues. - Facilitate communication of regional requirements and field feedback to development teams. - Track development progress and ensure alignment with business needs. 6. Technical Documentation & Training - Prepare and maintain technical documents, application guides, and engineering standards. - Develop product training materials for internal teams, distributors, and customers. - Conduct technical training sessions and knowledge-sharing workshops. - Support continuous improvement of technical support processes and tools. Qualifications Education - Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Mechatronics, or related technical disciplines. Experience - 5+ years of experience in product engineering, application engineering, technical support, product management, or related fields. - Experience working with multinational teams and global stakeholders is preferred. - Experience in industrial products, water systems, pumps, valves, HVAC, automation, or related industries is an advantage. Skills & Competencies - Strong technical analysis and problem-solving skills. - Good understanding of engineering principles and product applications. - Experience with project design review and technical documentation. - Excellent communication and stakeholder management skills. - Ability to coordinate cross-functional and international teams. - Strong customer-oriented mindset and commercial awareness. - Proficient in Microsoft Office and technical reporting tools. Language Requirements - Fluent in Mandarin and English (written and spoken). - Ability to communicate effectively with global teams and international customers. Key Performance Indicators (KPIs) - Response time and quality of pre-sales technical support. - Technical proposal success rate and project win support. - Product localization project completion and implementation effectiveness. - Customer satisfaction and technical issue resolution rate. - Effectiveness of collaboration with Global Product Management and R&D teams. - On-time completion of technical documentation and training programs. Contribution to new product introduction and market growth initiatives.