Guest Services Ambassador

“We Unite fans by Always Delivering Best-In-Class Experiences.” The Huntington Bank Field Guest Services Team is seeking enthusiastic individuals for part-time and seasonal Event Team Member positions. Our Guest Services Ambassadors (GSAs) are essential in creating best-in-class guest experiences—from the moment fans arrive to the moment they depart. We are looking for friendly, outgoing, and self-motivated individuals who are passionate about delivering exceptional customer service and creating memorable moments for every guest. Positions start at $16 per hour and vary throughout each event. Which range from Ushers, Premium Space Greeters, Elevator Operators and many more. * A GSA may be assigned or reassigned to any post based on the needs of the event and will execute all posts assigned by leadership. * If you’re ready to be part of an unforgettable event-day experience, apply today and join the excitement at Huntington Bank Field! Essential Functions: - Greet and welcome guests as they enter Huntington Bank Field. - Provide excellent customer service to enhance the fan experience. - Proactively assist guests with any questions or concerns they may have. - Understand and enforce all Huntington Bank Field policies and procedures. - Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms. - Ability to verify tickets and help with wayfinding in and around the venue. - Assist with escorting fans throughout the venue in wheelchairs. - Ability to work in crowded and tight spaces. Such as elevators, congested concourses, seating bowl etc. - Must be attentive to guests' needs, have full knowledge of all policies, services, and facility locations. - Report all incidents to Team Leaders. - Thank guests for attending as they leave. Qualifications: - Excellent interpersonal and communication skills with a guest-first mindset. - Ability to consistently present in a friendly, approachable and professional manor including a well-groomed appearance. - Physically able to stand for extended periods and navigate stairs throughout the venue. - Ability to lift up to 50 lbs. - Comfortable working in all weather conditions including outdoors. - Reliable transportation to and from Huntington Bank Field. - Availability to work evenings, weekends, holidays, all full stadium events that include concerts, major special events and all Cleveland Browns home games. - Ability to successfully pass a criminal background check and drug screening. - Must be at least 18 years of age. Perks: - 40% discount at the Browns Pro Shop within Huntington Bank Field (non-event days only). - Free Event Day parking as well as free major event day meals are provided. - Performance based incentive programs.