Senior AI/ML Engineer

ABOUT THE ROLE Join an AI-focused team building the systems layer for a process intelligence platform. You will turn complex enterprise data into reliable, useful product experiences powered by hosted AI models. WHAT YOU'LL DO - Build and maintain production AI services and pipelines, including retrieval, context construction, model selection, structured extraction, and orchestration. - Develop evaluation datasets, benchmarks, regression tests, guardrails, and fallback paths to measure and improve AI quality. - Monitor and debug production systems, addressing latency, cost, failures, and reliability. - Work across the pipeline from customer data to generated outputs, iterating on product features using customer feedback. - Make pragmatic build-versus-buy and refactoring decisions while owning projects from design through deployment and monitoring. WHAT WE'RE LOOKING FOR - Four or more years of applied AI, ML, or production software engineering experience, with sustained ownership of shipped systems used by customers. - Strong Python skills, experience with asynchronous services, and familiarity with typed languages such as Go, C++, Java, Scala, or C. - Hands-on experience with hosted LLM APIs, RAG and retrieval, vector search, structured outputs, or agent orchestration. - Experience building AI evaluations or benchmarks and improving systems through regression testing, human review, or other quality measures. - Ability to reason end to end across data pipelines and user-facing product behavior, and to communicate clearly with customers. - Experience with production product engineering and customer feedback, ideally in an early-stage or fast-moving environment. - A bachelor's degree or higher in computer science, engineering, or a related technical field. - Relevant tools and technologies include PostgreSQL, Redis, GCP, Terraform, Docker, Datadog, React, TypeScript, and AI model APIs. - Experience with enterprise documents, multimodal inputs, or process and workflow systems is helpful. COMPENSATION & BENEFITS Base salary: $180,000 to $275,000 USD annually. Visa sponsorship is available. LOCATION On-site in San Francisco, California.